Customer Support Representative, Level 1
hace 2 semanas
JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.The RoleWe are seeking an experienced Customer Support Representative to be on the front lines by answering questions and troubleshooting technical problems. You will assist customers with JoVE's products and also guide clients through any technical issue they might encounter. If you are an energetic self-starter problem solver with a basic technical background and excellent communication skills, we want to talk to you. The Support Team here at JoVE is providing support not only to external customers but also to internal JoVE employees on a 24x7 basis.Responsibilities:Manage large amounts of incoming tickets.Provide support to answer inquiries on products.Accept and handle technical requests.Triage tickets to the correct L2 teams.Follow communication procedures, guidelines and policies.Provide accurate, valid and complete information by using the right methods/tools.Build sustainable relationships and trust with customers through open communication.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Keep records of customer interactions, process customer accounts and file documents.Take the extra mile to engage customers.Performs other specific duties or assignments as directed by Team Manager.Skills And Qualifications:A Bachelor's in Computer Science or related field.2+ years of demonstrable experience in customer support.Excellent communication and interpersonal skills, verbal and written, are required to effectively and accurately communicate in English.Ability to communicate with both technical and non-technical personnel in a clear and easy fashion.Basic understanding of KPIs and Metrics.Attention to detail is key to this position.Must be able to accommodate flexible work schedules based on business needs.Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.Understand how to use a web browser console log in the debugging processUnderstanding of Public/Priviate IP addresses and Domain namesUnderstanding what a Firewall doesWhat does a Proxy Server doUnderstanding of the basics of SSOWhy Join JoVE?A competitive compensation package.You will make a direct impact in accelerating science research and education.Opportunity to work with global teams and in an environment that promotes innovation and collaboration.Our strong promotion from within culture draws a clear path to advance your career with us
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Customer Service Representative
hace 2 semanas
Xico, México Epsilon Solutions Ltd. A tiempo completoRoleBilingual Call Center Agent (Location: AZCAPOTZALCO, Mexico City, Mexico – ONSITE)Job SummaryThis is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX.The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and ensuring customer...
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Customer Service Representative
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Xico, México Esol A tiempo completo**Job Summary**:Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and ensuring customer satisfaction on a day-today basis.**Qualifications**:- High School diploma completed.Advanced English level (B2+ and above).1+ years of Customer Service, Tech Support or Sales...
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Customer Service Representative
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Technical Support Representative, Mexico
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Xico, México Ebsco A tiempo completoYour Opportunity:The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal and external clients.Using various problem identification skills, the Technical Support Representative diagnoses problems, identifies solutions, and drives issues to...
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Customer Support Representative
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Xico, México Hubtek A tiempo completo**Description**:**Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities.We support companies through our Talent, Technology, and Training services.We have been impacting the world **since ****** and we want to keep...
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Customer Service Representative
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Xico, México Sofvio A tiempo completoWe are looking for hundreds of **Customer Service Representatives**!Compensation**:USD3 - 5/hourly.**+ Overtime pay (1.5x pay rate)+ Holiday pay (up to 2x pay rate)Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, and Uruguay...
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Customer Success Representative 1
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Xico, México Nutanix A tiempo completo**Hungry, Humble, Honest, with Heart.****The Opportunity**Do you love technology?Are you ready to transform the way companies work?If you have a passion for Enterprise Cloud Technology and a vision for the future of business; we want to talk with you.Nutanix (NTNX) is looking for a dynamic Customer Success Representative to deliver exceptional customer...
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Level 1 Pos Support Specialist — Hybrid/Evenings
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Xico, México Shiji Group A tiempo completoA global technology company is seeking a Level 1 POS Support Specialist in Mexico City. This role requires providing top-notch customer service through technical support for POS systems. Responsibilities include troubleshooting, managing support tickets, and ensuring customer satisfaction. Ideal candidates must have a minimum of two years of experience in...
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Customer Service Office Person
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Xico, México 1 Clean Air A tiempo completoAbout Us: At 1 Clean Air, we are committed to providing exceptional air duct and dryer vent cleaning services while delivering an excellent customer experience.Our team values professionalism, reliability, and strong communication with our customers.We are looking for a Customer Service Representative to join our team.The ideal candidate will be fluent in...
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Level 1 Technical Support Specialist
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Xico, México March Networks Corporation A tiempo completoOverviewAt March Networks, our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you'll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. You'll be part of a growing global technology company that...
