Software Testing Analyst

hace 2 semanas

Xico, México Encora A tiempo completo

**Important Information**:- **Job Mode**: Full-time- **Work Mode**: Remote - Must be based in Central Time Zone or compatible timezone**Job Summary**:**Responsibilities and Duties**:- Perform functional testing across multiple Salesforce Clouds, including Field Service Lightning, Service Cloud, and Chat.- Develop and execute automated tests using the Copado Robotics Testing (CRT) platform.- Convert existing manual test cases into automated CRT scripts.- Collaborate daily with developers to review requirements, discuss test results, and ensure high-quality deliverables.- Document test outcomes, track defects, and support root-cause analysis.- Participate in Agile ceremonies, including sprint planning and retrospectives, providing test effort estimates.- Maintain and enhance test documentation and contribute to the team's knowledge base.**Qualifications and Skills**:- **Required**:- Proven experience in Copado Robotics Testing (CRT) automation.- Strong functional testing skills for Salesforce platforms.- Hands-on experience testing Salesforce Clouds:- **Field Service Lightning (FSL)**: Work Orders, Service Appointments, Scheduling.- **Service Cloud**: Case Management, Knowledge Base, Service Console.- **Chat**: Live Agent, Einstein Bots, Chat Routing.- Understanding of Salesforce configuration, custom objects, and workflows.- Excellent analytical and problem-solving skills.- Ability to work independently while managing testing priorities.- Strong English communication skills (written and verbal).- **Preferred**:- 3+ years of Salesforce testing experience.- Copado Robotics Testing certification (nice to have).- Salesforce Administrator or Platform App Builder certification (nice to have).- Familiarity with Copado DevOps platform.- Experience in Agile environments and API testing.- Knowledge of test data management and defect tracking tools (e.g., Jira).**Role-specific Requirements**:- Must be located within the **Central Time Zone or compatible timezone (e.g., Brazil, Latin America).**- Must have a **professional home office setup** with a quiet background for video calls.- Must be **comfortable working on camera daily** with developers and team members.- Reliable, high-speed internet connection for video conferencing and collaboration.**Technologies**:- Copado Robotics Testing (CRT)- Salesforce (FSL, Service Cloud, Chat)- Jira or equivalent defect tracking tools- API testing tools (preferred)**Skillset Competencies**:- Salesforce functional and automation testing- Copado Robotics Testing expertise- Analytical thinking and problem-solving- Collaboration and communication in remote environments- Test case design and documentation- Agile testing methodology**About Encora**:Encora is the preferred digital engineering and modernization partner of some of the world's leading enterprises and digital-native companies.With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora's technology practices include **Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.**At Encora, we hire professionals based solely on their skills and qualifications and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

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