Fulfillment Center Manager

Descripción y detalle de las actividades**Position Summary**:The Fulfillment Center Manager oversees all operations within the fulfillment center to ensure high levels of productivity, efficiency, and quality.This role requires a leader who can manage a dynamic work environment, maintain operational excellence, and align with company objectives while fostering a culture of safety, service, and continuous improvement.**Key Responsibilities**:- Ensure smooth daily operations within the fulfillment center, meeting SLAs and exceeding performance expectations.- Oversee the implementation, tracking, and reporting of all key performance indicators (KPIs) related to fulfillment accuracy, efficiency, and customer satisfaction.- Manage the site's P&L statement to ensure operational profitability across all accounts.- Regularly review financial data, identify cost-saving opportunities, and implement initiatives to improve financial performance.- Guarantee inventory accuracy through managing Inventory Record Accuracy (IRA) and Inventory Location Accuracy (ILA), implementing and monitoring cycle counts, audits, and system reconciliations.- Lead recruitment, onboarding, and training of fulfillment center employees to build a skilled and motivated workforce.- Deliver a fanatical customer service experience to all clients by promoting proactive communication and quickly addressing issues or requests.- Serve as the primary point of contact for client communication, resolving any issues related to service quality or SLA compliance.- Enforce safety, health, and environmental standards in alignment with company policies and regulatory requirements.- Lead the integration of new fulfillment accounts, coordinating cross-departmentally to ensure a smooth setup and timely launch of services.- Collaborate with the IT department to address Warehouse Management System (WMS) issues and implement system enhancements.- Drive initiatives for process improvement, waste reduction, and increased productivity.Experiência y requisitos**Qualifications**- Bachelor's degree in Engineering, Logistics, Operations Management, or a related field.- Minimum of 5 years in leading 3PL warehouse, fulfillment management, distribution centers, or manufacturing with a proven record in operations, team leadership, and budget oversight- Deep understanding of P&L statements with the ability to analyze, interpret, and drive key metrics that impact profitability.- Strong analytical and financial acumen to manage budgets and operational costs.- Skilled in identifying cost-saving opportunities, managing budgets, and optimizing resource allocation to enhance cost-effectiveness without compromising quality.- Proficiency in using financial data to make informed, strategic decisions that align with both operational goals and financial targets.- Excellent leadership, communication, and interpersonal skills.- Proficiency in Warehouse Management Systems (WMS) and data analytics tools.- Ability to work with complex data to uncover trends, assess financial impacts, and implement solutions that support fiscal responsibility and efficiency.- Works closely with finance and other departments to ensure alignment on financial objectives, cost management, and profitability goals.- Strong focus on coaching, mentoring, and developing team members, fostering growth and promoting a culture of continuous improvement.- Skilled in identifying individual strengths and opportunities, providing constructive feedback, and creating development plans that align with both personal and organizational goals.- Lean/Six Sigma certification preferred.- Valid visa to travel to the US.- Proficient in data analysis and using metrics to make decisions.- Fluent conversational level of English.Beneficios- Uniforme- seguro de vida- seguro de gastos médicos**Número de vacantes** 1**Área** Operaciones**Contrato** Permanente**Modalidad** Presencial**Turno** Diurno**Jornada** Tiempo Completo**Estudios** Carrera con título profesional**Inglés **Hablado: Avanzado, Escrito: Avanzado**Disponibilidad p.viajar** Si