Guest Experience Specialist
hace 4 días
## Guest Experience SpecialistConstruido en torno a un idílico jardín con rayos de luz que permite que se refleje el brillo de los colores mexicanos, resaltando cada espacio que permiten un viaje de inspiración descubriendo como interactuar con la naturaleza poniendo en pausa al ruido, con una ubicación privilegiada, sobre el elegante Paseo de la Reforma y a metros del Bosque Chapultepec y del Museo de Arte Moderno. Suites amplias y confortables, el servicio cinco estrellas de siempre y novedades culinarias que no desilusionarán a nadie. Todo eso hace que cualquier estadía en el renovado Four Seasons de la capital mexicana sea una experiencia francamente inolvidable. Obtenga más información sobre Four Seasons Hotel Ciudad de México, **Funciones Principales**Dar la bienvenida a todo los VIPS en el lobby y hacer los la experiencia del check in para nuestras llegadas con limo en su habitación.Las funciones aquí descritas son enunciativas, no limitativas.**Responsabilidades** Identificar en el lobby y los outlets cual son los huéspedes de alta expectativas (Hot Potatos) y comunica esta información a todos los departamentos.Crear “WOWs”(una experiencia inesperada) para nuestros huéspedes basado a la información que tienen de la estancia y las interacciones que tuvo con ellos.Accionar emails de parte de ventas, agencias de viaje, reservas etc, que piden requerimientos especiales para huésped.Presentar resultados de Medallia, glitches y VIPs en el briefing de F&B, enfocándose en las alergias, requerimientos especiales, y gustos de F&B.Cargo jefe directo: Gerente de Guest Experience.**Cualificaciones y competencias preferidas**Experiencia: La experiencia requerida para este cargo es de mínimo 1 año en el área, preferiblemente desarrollando actividades en recepción.**Habilidades** Fuertes habilidades interpersonales y de construcción de relaciones. Habilidades razonables para resolver problemas, tomar decisiones y resolver conflictos Beneficios: Y muchos más beneficios específicos de cada propiedad y ubicación Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
#J-18808-Ljbffr
-
Guest Experience Specialist
hace 2 semanas
Mexico City Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons : Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Guest Experience Specialist
hace 2 semanas
Mexico City Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons : Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Guest Experience Specialist
hace 4 días
Mexico City Metropolitan Area Four Seasons Hotels and Resorts A tiempo completoAbout Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Mexico City 21c Museum Hotels A tiempo completoA premier hospitality group in downtown Mexico City seeks a General Manager to lead a large team in providing exceptional guest experiences. Your responsibilities include maintaining high operational standards, driving profitability, and fostering relationships with customers and local businesses. The ideal candidate has extensive hotel management experience...
-
Guest Consultant
hace 5 días
Mexico City Nuovo Photography A tiempo completoNuovo Artistic Photography is the premier destination for all things self-love. A by-women company and the largest artistic photography company in North America, Nuovo is on a mission to empower individuals by fostering confidence and self-expression while celebrating intimacy and individuality. Job Description As an empowering Guest Consultant at Nuovo...
-
Data & Support Manager - Analytics & Guest Experience
hace 3 semanas
Mexico City Wyndham Hotels and Resorts, Inc. A tiempo completoA global hotel franchising company is seeking a Manager, Data & Support in Ciudad de México. The role emphasizes delivering excellent guest experiences, fostering inclusivity, and providing growth opportunities through training and mentorship. Competitive salary and a range of benefits are part of the offering. Join the team that champions everyday...
-
Operations Leader
hace 3 semanas
Mexico CS Outsource A tiempo completoA growing hospitality management company in Mexico is seeking an experienced Chief Operating Officer to oversee all daily operations across a multi-property portfolio. This leadership role involves managing guest services, inspections, and operational processes while driving operational efficiency and long-term growth. The ideal candidate will have over 10...
-
Guest Loyalty Sales Executive
hace 4 semanas
Mexico City Marriott Hotels Resorts A tiempo completoA leading global hospitality company is seeking a dedicated individual for a full-time Sales & Marketing role in Mexico City. This position involves resolving guest requests, promoting brand awareness, and supporting team dynamics. The ideal candidate has a high school diploma and two years of related experience, emphasizing customer service and sales...
-
Senior Full-Stack Cloud Architect
hace 3 semanas
Mexico City Entellux A tiempo completoA leading technology firm is seeking an experienced IT Recruiter/Talent Acquisition specialist with a focus on full stack development and cloud technologies. The ideal candidate will have a minimum of 5 years of experience in software development, strong problem-solving capabilities, and expertise in cloud serverless solutions. This is a mid-senior level...
-
Guest Service Officer
hace 2 semanas
Mexico City Metropolitan Area Royal Caribbean Group A tiempo completoThe Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong...
