Bussines Concierge

Customer Service Business Process Services (BPS), no IT experience nor IT educational background. Activities Respond to incoming calls regarding customer service inquiries from the US and other international locations. Proficiency in English is required. Availability for full-time work in rotational shifts, with 9-hour shift. Job Description Complete a Bachelor degree. Speak advanced English. Have 1+ years of experience in Customer Service. Maintain a positive, empathetic, and professional attitude toward customers at all times. Respond promptly to customer inquiries across phone, email, chat, and other channels. Communicate with customers to resolve complaints and provide product information. Know products inside and out so you can answer questions. Work with internal departments to meet customer’s needs and provide accurate information. Data entry in various platforms. Come to one of the biggest IT Services companies in the world Here you can transform your career Why to join TCS? Here at TCS we believe that people make the difference, that’s why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment. We are looking for Customer Service Representative ,Onsite mode in Queretaro who wants to learn and transform his career. Responsibilities Communicate with customers via phone, email and chat. Provide knowledgeable answers to questions about product, pricing and availability. Work with internal departments to meet customer's needs. Data entry in various platforms. Qualifications At least 1 - 3 years' of relevant work experience in Customer Support. Excellent phone etiquette and excellent verbal, written, and interpersonal skills. Ability to multi-task, organize, and prioritize work. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists. #J-18808-Ljbffr