Customer Service Representative
hace 4 semanas
Customer Service Representative – IntegonJoin to apply for the Customer Service Representative – Integon role at Integon Service Co.Integon is a part of The Allstate Corporation, a leading insurance company.We support our affiliates by offering property and casualty insurance products, including personal auto, homeowners, RV, motorcycle, and small business auto insurance.About IntegonIntegon is a division in Mexico of one of the largest insurance companies in the United States.Since ****, it has been certified as a Great Place To Work.We provide support to our affiliates, offering a wide range of property and casualty insurance products.Our BenefitsFull paid during trainingNine days of Paid Time Off (PTO) in addition to regular vacationsFully reported wages to IMSS and InfonavitWeekly food vouchers of $316 MXNWeekly paymentLife and burial insuranceParking on-siteWellness center on-siteExclusive coffee shop on-siteSpecial discounts at establishmentsEmployee referral programMonthly activities and celebrationsAbout The RoleThe Customer Service Representative handles questions and issues from both customers and agents.They work to keep and build good relationships between policyholders and the insurance company.Key ResponsibilitiesTake responsibility for any question, issue, or mistake that could affect the policyholder or agent and decide on the best solution.Answer incoming calls, handle questions about existing policies, and decide on the best course of action.Be the first contact after a policy is sold, identify risks, and ask the right questions.Record details of each call, process policy changes, handle DMV filings, answer billing questions, take payments, and demonstrate excellent phone manners, dedication to customer service, and strong problem-solving skills.Handle health policy requests such as policy questions, cancellations, updating profiles, billing adjustments, and refunds.Check policy details to understand special circumstances, provide coverage information, answer complex billing questions, process policy changes accurately, and gather necessary underwriting information to ensure correct premiums.Handle most situations independently, resolve conflicts, and empathize with customers.Provide feedback when training needs are identified.Promote teamwork through reliability and group cohesion.Suggest process improvements to leadership.Education And ExperienceHigh School Diploma / GEDCall Center experience (Preferred)Insurance industry knowledge (Preferred)Minimum Skills and CompetenciesThe following skills and abilities are required.Adjustments can be made for individuals with disabilities.Fully bilingual (English / Spanish)Must be customer-focused and able to effectively troubleshoot and resolve questions and concerns.Able to multitask and manage multiple systems daily.Desired SkillsPrevious experience in insurance customer service.For this position, we offer up to $24,000 MXN per month before taxes.Joining our team isn't just a job — it's an opportunity that takes your skills and pushes them to the next level, encourages you to challenge the status quo, and lets you shape the future of protection while supporting causes that mean the most to you.In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at ************.#J-*****-Ljbffr
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Customer Service Representative
hace 4 semanas
Tijuana, México Integon Service Co. A tiempo completo** Positions onsite in Tijuana Only**Be the voice of Integon Service Co!We're looking for people who are energized, engaged and empowered to help execute on company goals by helping our policyholders!You are a problem-solver and brand ambassador for a fast growing, customer-centric personal lines insurance company.Our goal is to provide WOW service to each...
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Customer Service Representative
hace 3 semanas
Tijuana, México Integon Service Co. A tiempo completo**Position fully bilingual and Onsite****Primary Purpose**:The Insurance Service Representative is responsible for customer service inquiries received from internal and external customers along with maintaining and growing a relationship between Integon Service Co policyholders and independent agents.**Essential Duties and Responsibilities**:Following is a...
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Customer Service Representative
hace 4 semanas
Tijuana, México Integon Service Co. A tiempo completoJob Title:Customer Service Representative- **This is an on-site and full-time position in Tijuana, Baja California.**_About IntegonIntegon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company affiliates,...
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Customer Service Representative
hace 4 semanas
Tijuana, México North American Production Sharing A tiempo completo**Customer Service Representative****Responsibilities**:- Address inquiries and resolve issues related to product details, order processing, and follow-ups.- Maintain a high level of professionalism and build strong relationships with clients.- Ensure accurate documentation and reporting of customer interactions.- Collaborate with internal teams to...
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Customer Service Representative
hace 5 días
Tijuana, México North American Production Sharing A tiempo completo**Customer Service Representative** **Responsibilities**: - Address inquiries and resolve issues related to product details, order processing, and follow-ups. - Maintain a high level of professionalism and build strong relationships with clients. - Ensure accurate documentation and reporting of customer interactions. - Collaborate with internal teams to...
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Customer Service Representative
hace 2 semanas
Tijuana, México GRUPO WELCOME A tiempo completo**GRUPO WELCOME EMPRESA LIDER EN RECURSOS HUMANOS SOLICITA****CUSTOMER SERVICE REPRESENTATIVE****Requisitos**:**INGLES AVANZADO****EXPERIENCIA: 2-5 AÑOS DE EXPERIENCIA EN CUSTOMER SERVICE EN MAQUILADORA, O EN EL GIRO INDUSTRIAL****MANEJO DE OFFICE**ZONA DE TRABAJO: OTAYDISPONIBILIDAD INMEDIATA PARA TRABAJARESCOLARIDAD: LICENCIATURA E INGENIERIA...
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Customer Service Representative
hace 1 semana
Tijuana, México Integon Service Co. A tiempo completoJob Summary: This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may...
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Customer Service Representative
hace 4 semanas
Tijuana, México Uline A tiempo completo**Customer Service Representative****Pay from $32,000 pesos per month to $34,400 pesos per month****Mexicali Branch**-- **Carr.Mexicali - Aeropuerto KM 17, Int Blvd Nicaragua #800**- **Complejo Tecnológico Nicoya**- **Mexicali, B.C. Mexico *******- Customer Service is the heartbeat of Uline!As a Customer Service Representative, you'll dig into order details...
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Customer Service Representative
hace 4 semanas
Tijuana, México North American Production Sharing A tiempo completo**Job description**:Currently looking for a customer service oriented representative for our Dealer Support Department. A Dealer Support representative will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best dealer support representative is...
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Customer Service Representative
hace 3 semanas
Tijuana, México Tres R A tiempo completo**Vacante para la empresa Tres R en Tijuana, Baja California**:Customer service representative**CUSTOMER SERVICE.****Si vives por**:- Tijuana- Rosarito- Tecate**Requisitos**:- Nível de ingles conversacional B2 A C1- Manejo de computadora.**Ofrecemos**:- Prestaciónes de ley.- Caja de ahorro.- Fondo de ahorro.- Seguro de gastos médicos.- Crecimiento...
