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A LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five countries and we want to employ over 5,000 people by ****, if not sooner.LET'S START WITH OUR VALUESMeaningful connections start with AUTHENTICITYWe do our best work by being CURIOUSWe grow by remaining DYNAMICOur success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCEAt the heart of great partnerships we'll always find EMPATHYWHAT IS YOUR ROLEAs a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients' products and services.In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.WHY DO WE WANT YOUWe are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose.We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.WHAT WILL YOU DOInteract with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalismPerform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolvedEnsure proper and timely escalation of issues to meet internal and external expectationsIdentify opportunities and recommendations for continuous process improvementDeliver service excellence and maximize customer service and satisfactionWork with the external team to stay updated on product and service knowledgeWHAT WE'LL LIKE ABOUT YOUYOU ARE...Curious and authentic, just like us#beboldrAn analytical and critical thinker, with an eye for even the most minute of detailsPassionate about client satisfactionYOU HAVE...6 months to 1 year of customer service experience (may it be email, phone, or chat support)Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applicationsExcellent reading comprehension, verbal, and written communication skillsStrong and effective phone contact handling skillsAn ability to understand and communicate complex ideas to customers, both verbally and in written formAptitude to quickly learn and navigate new technology, systems, and applicationsAbility to accept feedback gracefully and with an open mindIntermediate understanding of common Customer Experience best practicesCustomer orientation and ability to adapt/respond to different types of characters#J-*****-Ljbffr
