Customer Service Design Lead

Overview:**We Are PepsiCo**Join PepsiCo and Dare for BetterWe are the perfect place for curious people, thinkers and change agents.From leadership to front lines, we're excited about the future and working together to make the world a better place.Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.A career at PepsiCo means working in a culture where all people are welcome.Here, you can dare to be you.No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.**Know more**:PepsiCoJobs**Join PepsiCo, dare for better.****Responsibilities**:**The Opportunity**Responsible for the designing and driving the adoption of the GBS operating model across LATAMs Planning organization.Role will be responsible for identifying all GBS migratable work, aligning work transfer & structural changes and delivering business case commitments.This is role will require engagement with LATAMs Senior Supply Chain Leaders and LATAM's HR & Transformation Leaders; and will therefore require solid senior stakeholder management skills, in addition to project management and presentation skills.**Your Impact**As LATAM Customer Service Design Lead your scope would consist of- Help formulate the longer term strategic vision and design for GBS Supply Chain, to elevate functional excellence leveraging GBS to Move us more efficient and agile;- Ensure GBS addresses LATAM's Move - Planning business needs- Provide input to the rebalancing of the work split between Global, Sector, Markets & GBS- Lead Design & Execution of GBS Move - Customer Service Operating Model across LATAM and COE;- Ensure mapping of work done across the LATAM Move Organizations (>3,000 HC)- Propose and negotiate future work division (Remains, Automated, Migrated to GBS, Other)- Co-Design to be GBS Supply Chain organization & negotiate with OU's local position elimination- Support the GBS change/transition/communication day to day activities for rolling out the Supply Chain roles and new structure in MBS- Point person in managing roll-out of GBS function for LATAM Move, helping manage evolution in our approach to how we get work done- Deliver 0.6MM of People Cost Productivity- Collaborate daily with GBS leadership and transition leads, Move SMEs, and LATAM Leaders to manage transitions.4. Understand the next DVC initiatives in Customer Service, such as VMI, CSR and Connectados and how this will influence the GBS design and organization.Align with the DVC Smart Distribution lead to connect the new initiavies and the needs of GBSQualifications:**¿Who Are We Looking For?**- Excellent communication skills, both verbal and written, along with the ability to influence and demonstrate confidence in communications with senior level management- Strong leadership, organizational and interpersonal skills.Comfortable managing trade-offs and resolving conflict.Experience managing a culturally diverse senior stakeholder group.- Strong project management skills; track record of overseeing a portfolio of transformation projects, gained in PepsiCo, a similar corporate or as an external consultant.- Excellent analytical, critical thinking and problem-solving skills.- Self-motivated/self-starter with the ability to work independently.- Chance management experience including comms, HR and legal processes, IT set up and transition.- Flexibility in adjusting & reprioritizing to meet changing needs in a fast-paced environment.- Solid presentational skills.**What can you expect from us**:- Opportunities to learn and develop every day through a wide range of programs.- Internal digital platforms that promote self-learning.- Development programs according to Leadership skills.- Specialized training according to the role.- Learning experiences with internal and external providers.- We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.- Financial wellness programs that will help you reach your goals in all stages of life.- A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.- And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.We are an equal opportunity employer and value diversity at our company.We do not discriminate based on race, religion, color, national origin, gender,