Call Center Sales Team Lead

**SUMMARY POSITION**Team Leader will directly be responsible of developing the Agents in an effort to exceed performance metrics in place.He will be responsible for researching and qualifying high-priority leads and prospects and calling on these prospects to understand their needs with the goal of setting up a qualified next action for the sales team.**KEY RESPONSIBILITIES**:Team Leadership & Development:- Responsible for coaching and developing sales team members in all areas of performance, including but not limited to, metrics and behaviors related to the customer experience- Listens to individual calls and provides ongoing feedback/coaching- Facilitates discussions on weekly/monthly achievement levels of goals to ensure improvement and efficient productivity is achieved- Conduct regular performance reviews and provide constructive feedback to team members.Sales Strategy & Performance Management:- Writes and conducts performance evaluations/reviews- Sets performance goals and objectives and provides to appropriate leadership- Monitor and analyze sales performance metrics to identify areas for improvement.- Ensure the sales team adheres to company policies and procedures.Administrative:- Communicates policy updates and company information through team meetings and one-on-one development sessions- Documents all coaching/development sessions in the appropriate client database promptly- Interacts with cross-functional support groups to manage day-to-day operations**DUTIES AND TASKS/ESSENTIAL FUNCTIONS**:1. Duties and tasks- Coaching & Feedbacks- Structured Sessions- Setup team results of the morning- Floor Activities2. Essential Functions- Day-to-day work with potential customers' database- Guide and coach a team of Agents- Actively engage with Agents- The desire to mentor and manage a small team of motivated individuals- Deliver coaching to agents with a strong focus on the effortless guest experience- Own the development of agents to become competent in all levels of the competency program- Conduct weekly meetings with agents to discuss performance while providing feedback regarding key performance indicators- Hold Agents accountable for performance standards- Provide encouragement, support, and positive reinforcement to all agents- Lead by example while embracing and promoting the people first culture- Complete assigned Quality Monitoring of contacts to provide coaching and feedback to ensure excellent sales and customer service is delivered consistently- Escalate performance or policy violations to the Manager as they occur.- Promote the recognition program by recognizing the members of our Service Values to create a positive working environment- Proactively offer solutions and suggestions for process and product improvement to leadership- Complete daily tasks as assigned by the Supervisor**SKILL AND KNOWLEDGE QUALIFICATIONS**- Demonstrated leadership skills to effectively develop, lead, inspire, and motivate a high-performing team- A high level of comfort interacting with clients- Knowledge of the sales process- Demonstrated coaching and counseling skills used to influence and change individual employee behavior and achieve levels of productivity and overall success- Effective problem-solving/process improvement skills used to identify and resolve day-to-day operation and employee relation problems- Ability to think analytically to identify qualitative or quantitative trends and take appropriate actions- Demonstrated detail orientation, organizational, prioritization, and time management skills;- experience building daily/weekly structure in schedule- Ability to work a flexible schedule to meet the needs of the business and performance requirements- Ability to work under pressure and handle multiple priorities.**REQUIREMENTS**- Bilingual: English and Spanish are required- Excellent verbal and written communication- Must demonstrate the ability to coach and provide consistent feedback to employees- Previous Call Center experience.- High school diploma or general education degree (GED)- Minimum 1-year experience in a leadership role, preferably in a call center capacity- At least 2-year of sales management experience or similar experience managing other sales repsTipo de puesto: Tiempo completoSueldo: $12,****** - $18,****** al mesHorario:- Lunes a viernes- Turno de 10 horasTipos de compensaciones:- Bono de permanencia- Bono de productividadExperiência:- Gestión de ventas: 3 años (Obligatorio)Idioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial