Subject Matter Expert
hace 4 semanas
Company DescriptionMphasis applies next-generation technology to help enterprises transform businesses globally.Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach.Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers.Job Description*Who are we looking for?*- Effective Business Communication- Communication in neutral accent over phone- Operating the computer, OS and Knowledge base navigation- Use of Ticketing tool- MS Office- Account Management / Password reset- Active listening and probing skills- Level 1 and 1.5 technical troubleshooting- Analytical skills- Remote desktop skills- Expert in analytical skills- Coaching skills- SLA Management- Operational knowledge of contact center platform and ITSM tool- Performance Management skills- Conflict management skills- Presentation skills- Training skills**Technical Skills**:- Client Technical Service Awareness - Advance- Technical Troubleshooting - Retail systems like POS, BO, EMV, KDS, OCS, SOS timers, receipt printers, etc - Advanced- MS Office - Advanced- Relevance and use of technology in companies - Expert- IT End Devices- Advance- Virtual private network (VPN)- Advance- Internet and Intranet - Advance- Windows XP navigation - Expert- Operating the computer - Expert- Technical Troubleshooting - Account Management/password reset - Expert- Technical Troubleshooting - OS - Expert- Technical Troubleshooting - End Devices - Expert- COTS Application - How to and basic triage - Expert- Ticketing Tool - Expert- Amazon Connect - Advance- Remote Desktop - Advance- DMAIC Methodology - Advanced- Client Process Knowledge - Expert- Telephone etiquette - Expert- Customer service skills - Expert- Knowledge Base Navigation Skills - Expert- Analytical skills - Expert- Team Player - Expert- Approachability - Advanced- Dealing with Fairness - Expert- Fostering Team Work - Expert**Process Skills**:- Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.- Update users about request status and close request when users are satisfied with solutions- Remote desktop troubleshooting.Escalate complex incidents / requests to upstream technical groups- Root cause analysis, tracking and reporting of escalation and SLA misses- Supervise and review Service Desk activities- Participate in calibration and collaboration meetings with support function leads- Create, maintain and update account training plan- Provide hands-on assistance to team members in case of issues, both through direct intervention and mentoring- Monitor ticket ageing reports and drive team members to work on ageing tickets- FCR analysis - find out controllable resolution errors that could have been resolved at L1**Behavioral Skills**:- Ability to work with team members with 100% co-ordination.- Ability to adopt change and shape as per technology along with change in project.- Outstanding organizational and time management skills- Ability to multitask and prioritize daily workload- Positive attitude with good communication- Highly motivated and self-learner**Qualification**:- Any Graduate or pursuing last year of Graduation- A+ CertifiedAdditional InformationJob Type Full TimeSalary $30,000 to $35,000Location: Paseo de los Virreyes, Zapopan, Jal.
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Subject Matter Expert
hace 2 días
Zapopan, México Digital Risk, LLC. A tiempo completoCompany DescriptionMphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to...
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Experto en La Materia de Pruebas
hace 4 semanas
Zapopan, México Jabil Circuit A tiempo completoSUMMARYTest Engineer SME I will be responsible for planning, designing, implementing, and managing; integrated, production and service delivery systems that assure performance, reliability, maintainability, schedule adherence and cost control within the production site. The Test Engineer SME I will adopt as its goal’s profitability, effectiveness,...
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Marketing Automation Lead
hace 1 semana
Zapopan, México TALINK A tiempo completoThe Marketing Automation Lead will be a Marketo Subject Matter Expert (SME) and will be responsible for the design, testing, execution, and reporting of marketing campaigns within the Marketo platform as well as maintaining database health and best practices.This role is to be based in our Guadalajara office and offers a hybrid working schedule, with at...
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Marketing Automation Lead
hace 1 semana
Zapopan, México TALINK A tiempo completoThe Marketing Automation Lead will be a Marketo Subject Matter Expert (SME) and will be responsible for the design, testing, execution, and reporting of marketing campaigns within the Marketo platform as well as maintaining database health and best practices. This role is to be based in our Guadalajara office and offers a hybrid working schedule, with at...
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Marketing Automation Specialist
hace 1 semana
Zapopan, México Quantum A tiempo completoThe Marketing Automation Lead will be a Marketo Subject Matter Expert (SME) and will be responsible for the design, testing, execution, and reporting of marketing campaigns within the Marketo platform as well as maintaining database health and best practices. This role is to be based in our Guadalajara office and offers a hybrid working schedule, with at...
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Marketing Automation Specialist
hace 4 semanas
Zapopan, México Quantum A tiempo completoThe Marketing Automation Lead will be a Marketo Subject Matter Expert (SME) and will be responsible for the design, testing, execution, and reporting of marketing campaigns within the Marketo platform as well as maintaining database health and best practices.This role is to be based in our Guadalajara office and offers a hybrid working schedule, with at...
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Senior Business Intelligence Analyst
hace 4 semanas
Zapopan, México Bebeedatadriven A tiempo completoAs a data-driven professional, you will be working closely with cross-functional teams to leverage analytics and drive business decisions.About the Role:This role combines advanced analytical work with meaningful business impact.You'll use experimentation methods and data science techniques to analyze complex data and uncover insights that guide product and...
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Sme Implementation It
hace 4 semanas
Zapopan, México Geodis A tiempo completoGEODIS is a Supply Chain Operator ranking among the top companies in its field in Europe and the World.GEODIS, which is part of SNCF Logistics, which in turn is a business line of the SNCF Group, is the number one Transport and Logistics operator in France and ranked number four in Europe.The international reach includes a direct presence in 67 countries and...
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Senior Product Analyst
hace 4 semanas
Zapopan, México Infovision Inc. A tiempo completoInfoVision is a global technology services company that works with leading brands across multiple industries to build cutting-edge solutions in AI, cloud, data engineering and emerging technologies.We offer a people-first culture that values creativity and career growth, an environment where your ideas truly matter, and the chance to make a visible impact...
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Product Analyst
hace 1 semana
Zapopan, Jalisco, México InfoVision Inc. A tiempo completoInfoVision is a global technology services company that works with leading brands across multiple industries to build cutting-edge solutions in AI, cloud, data engineering and emerging technologies. We offer a people-first culture that values creativity and career growth, an environment where your ideas truly matter, and the chance to make a visible impact...
