Oracle EBS APEX Support Analyst

• Bachelor’s Degree in computer science or related field or equivalent experience.
• English advanced
• This position operates out of Leon, Mexico. On-site preferred, hybrid acceptable.
• 5+ years of relevant Oracle E-Business Suite experience, including R12.
• 5+ years relevant Oracle APEX experience.
• 5+ years of direct support of application end-users in a corporate environment.
• Knowledge of Oracle EBS R12, including full life-cycle implementation experience, configuration and administration of the application.
• Experience with Oracle EBS SCM Modules: Purchasing, Inventory and Order Management, Finance desirable.
• Preferred: manufacturing experience, particularly in textile and automotive assembly sectors.
• This position operates out of Leon, Mexico. On-site preferred, hybrid acceptable

Desired Qualifications

• Knowledge of Power Apps and AI Solutions desirable.

Responsibilities

• Implementing and customizing Oracle EBS and Apex applications to meet business requirements.
• Creating PL/SQL packages, procedures, and functions based on business requirements.
• Developing and maintaining BI Publisher/XML Publisher reports and optimizing SQL performance.
• Implementing and customizing Oracle EBS and Apex applications to meet business requirements.
• Solve internal customer issues using methodical troubleshooting based on mid and expert knowledge of Oracle EBS applications functionality and technology.
• Work closely with users to understand their needs, support business change, and deliver a consistently high-quality customer experience.
• Provide remote-based functional support & training for multiple EBS modules, globally.
• Support client customizations, sharing implementation and best practices advice.
• Develop application break fixes and workarounds for critical product defects.
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
• Develop upon legacy reporting and set a new framework in place to retire obsolete technology and reports.
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the user experience.

Skills

• Trouble-shooting skills and tenacity in problem solving.
• Passionate focus on customer support and the ability to build long term, successful working relationships with users.
• Excellent interpersonal, presentation and communication skills – verbal & written in English/Spanish.
• Attention to detail and the ability to learn quickly.
• Ability to work calmly and professionally in high pressure situations.