Technical Support Field Trainer

Founded in ****, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle.Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable.Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others._Are you ready to make your next career move to join our team as our **Technical Support Field Trainer for KONE Mexico based in Mexico City**?- Do you have at least 5 years of experience in the elevator and stairs sector (engineering, equipment installation, technical training, or maintenance)?- Are you confident delivering hands-on and classroom-based training to technical and non-technical audiences?- Do you have solid communication skills and a passion for helping others grow and succeed?- Are you familiar with IT tools and eager to experiment with new learning methods and technologies?- Are you comfortable localizing technical content and training materials to match regional needs?- Do you speak English and Spanish fluently?- Are you flexible, safety-minded, and willing to travel to different sites and training centers?If you answered a resounding YES to these questions, then we have an amazing opportunity for youAs our Technical Support Field Trainer you will bring:- A Bachelor ´s Degree in Electrical Engineering, Mechanical Engineering, Mechatronics Engineering or related- Experience and knowledge in the elevator and escalator field for KONE and other technologies.- Computer proficiency.- Able to give and receive trainings in English.- Availability to travel in México.As our Technical Support Field Trainer, you will play a key role in developing the technical support capabilities of our field teams across KONE Mexico.You'll be responsible for delivering high-quality training sessions, both onsite and in our Training Center, ensuring that both technical and non-technical personnel gain a strong understanding of core concepts and safe work practices.In this role, you will design, plan, and document training programs in close collaboration with internal stakeholders, keeping our learning management system updated with all relevant materials, attendance, and results.You will also localize and adapt global technical documents, product updates, and training content to align with local needs—ensuring clarity, accuracy, and relevance.You will be expected to act as a key communicator, ensuring that updates related to products, working methods, and safety practices are consistently shared with field operatives and part-time trainers.Supporting the continuous development of our workforce, you'll participate in competence assessments, induction programs, site inspections, and audits to identify training needs and close skill gaps.Additionally, you will contribute to fostering a strong safety culture by participating in incident investigations, identifying risks in the field, and coaching technicians to adopt safe and efficient practices.You will also regularly engage in Train-the-Trainer sessions, product updates, and troubleshooting activities to maintain your technical knowledge and instructional capabilities.Finally, you will represent KONE as an active member of professional training networks, collaborating with educational institutions and supporting outreach initiatives aimed at developing future technical talent in our industry.This position is essential in building the next generation of highly skilled, safety-minded field professionals at KONE.If you are passionate about technology, education, and continuous improvement—and thrive in a collaborative, high-impact environment.- We have the courage to hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because we believe diversity drives innovation: _- We value your authentic self _- Diversity, equity and inclusion is embedded in our strategy and values _- Collaborative, creative and supportive work environment _- Passionate about safety, quality and innovation _- We care about the communities where we live and work _- Just some of our many benefits include: _- Competitive salary _- Opportunities to learn and grow _- Comprehensive health and wellness plans for the entire family _- More benefits than required by law _- Come share your passion and energy to make a positive impact at KONE for our customers and your career_- *Beware of Recruitment Scams* _- We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orie