Product Support Specialist

hace 2 semanas


Xico, México Lighthouse A tiempo completo

Product Support Specialist - ImplementationAt Lighthouse, we're on a mission to disrupt commercial strategy for the hospitality industry.Our innovative commercial platform takes the complexity out of data, empowering businesses with actionable insights, advanced pricing tools, and cutting-edge business intelligence to unlock their full revenue potential.Backed by $370 million in Series C funding and driven by an unwavering passion for growth, we've welcomed five companies into our journey and have surpassed $100 million in ARR.Our 700+ teammates span 35 countries and represent 34 nationalities.What You Will DoOur Customer Care team advises and guides our wide array of customers as they map any number of business needs to Lighthouse.We are the faces of Lighthouse — genuinely compassionate, strategic-minded, organized and dedicated.A Product Support Specialist is an experience-maker for our customers, passionate about working with a variety of hotels to make Lighthouse the common thread that transforms their business.Where You Will Have ImpactImplement Lighthouse integrated products and provide end user Customer Care; educate and empower users to maximize Lighthouse products; respond to, investigate, and resolve cases via chat or email in a timely manner; manage common integrated product queries and help customers adopt and optimize usage; prepare supporting material and product user manuals; collaborate with Business Development teams and engineering on internal questions and escalations; communicate technical concepts across stakeholders of varying technical ability.BenefitsFlexible working environment: Home or global office.Flexible time off and autonomy over work-life balance.Collaborative, high-bar team culture.Career development through workshops, training, and tools.Impactful work for 75,000+ users worldwide.Competitive compensation and referral bonuses.Who You AreTech savvy, proficient with Google Apps.Proactive problem-solver with a strong work ethic.Customer-service mentality, excellent written communication.Experience in a customer-facing environment with satisfaction scores.Team player, able to work cross-functionally and under pressure.Fluent in English and Spanish; other languages a plus.Background in the hotel industry or revenue management principles a strong plus.#J-Equal Opportunity EmployerWe are committed to fostering a diverse and inclusive workplace that values equal opportunity for all.We welcome candidates from all backgrounds, and we actively encourage applications from individuals with disabilities and are dedicated to providing reasonable accommodations throughout the recruitment process and during employment to ensure all qualified candidates can participate fully.#J-*****-Ljbffr



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