Guest Experience Agent

hace 2 semanas

Xico, México Avantstay A tiempo completo

**Who we are...**AvantStay delivers exceptional, unique stays for group travelers.The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience.We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.**What we are looking for**As a Guest Experience Agent, you'll support guests from the moment they inquire about one of our properties to the end of their stay.Additionally, you'll work closely with our field operators to maintain and deliver on property expectations.This person will have excellent communication, interpersonal and critical thinking skills in order to support our guests' inquiries.What you'll do- Talk to escalated guests and troubleshoot guest issues.- Make reservations for customers based on their various requirements and budgetary allowances.- Respond to guest messages promptly and personally, adhering to our strict SLA with the goal of establishing an open, welcoming relationship.- Support field operation teams in maintaining a consistent guest experience.- Keep relevant systems updated with customer information and property details.- Provide knowledgeable and accurate information regarding AvantStay properties and policies.- Build and maintain positive relationships with field operators and local vendors.- Provide the highest level of customer support to all current and future guests.**Requirements**:- Fluency in English is required; bilingual in Spanish is a plus- 2+ year in customer service and/or concierge experience required.- Experience with Zendesk is a plus.- Strong communication skills and close attention to detail.- Positive, enthusiastic and passionate about providing great customer service to our guests.- Ability to understand and convey both business issues and technical concepts.- Reliable, with a strong understanding of team dynamics.- Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines- Background in real estate and/or short-term rentals (preferred).**Benefits**- Flexible & fully remote - work from anywhere- Full-time position- Pay range is USD $8-12/hour based on experience & location

  • Guest Experience Agent

    hace 2 semanas

    Xico, México Kukun A tiempo completo

    ¡Hola!KUKUN busca a su próximo Guest Experience Agent, en CDMX para un Startup que está revolucionando el mundo de la hospitalidad.Es una vacante que requiere ser empático, orientado a las soluciones, mucha energía, organización y liderazgo.Actividades:- Ser el primer contacto con los huéspedes, vía telefónica, correo o chat.- Ofrecer un servicio...

  • Guest Experience Agent

    hace 2 semanas

    Xico, México Kukun A tiempo completo

    KUKUN busca a su próximo **Guest Experience Agent - Nocturno**, en CDMX para un Startup que está revolucionando el mundo de la hospitalidad.Es una vacante que requiere ser empático, orientado a las soluciones, mucha energía, análisis, organización y liderazgo.Actividades:- Ser el primer contacto con los huéspedes, vía telefónica, correo o chat.-...

  • Guest Experience Expert

    hace 2 semanas

    Xico, México Marriott Worldwide A tiempo completo

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  • Recepcion- Specialist-Guest Experience

    hace 2 semanas

    Xico, México Marriott Worldwide A tiempo completo

    **Job Number** **********Job Category** Rooms & Guest Services Operations**Location** Courtyard Mexico City Toreo, Periferico Boulevard Manuel Avila Camacho No 150, Mexico City, MÉX, Mexico VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Our jobs aren't just about giving guests a smooth check-in...

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    hace 2 semanas

    Xico, México Marriott International, Inc A tiempo completo

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  • Customer Experience Agent

    hace 2 semanas

    Xico, México Avantstay A tiempo completo

    **Who we are...**AvantStay delivers exceptional, unique stays for group travelers.The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience.We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.**What we are looking for**As a Customer Experience Agent, you'll support...

  • Guest Experience Manager

    hace 2 semanas

    Xico, México Ritualh Catering A tiempo completo

    **Guest Experience Manager -****CDMX****Sobre nosotros**Somos está reconocido entre los 50 mejores bares del mundo.Buscamos un **Guest Experience Manager** altamente experimentado que lidere la operación en piso, coordine eventos y garantice que cada invitado viva una experiência inolvidable.**Tu misión**Supervisar y coordinar toda la operación en piso,...

  • Vip Guest Experience Concierge

    hace 2 semanas

    Xico, México Four Seasons Hotels Ltd A tiempo completo

    Una reconocida cadena hotelera busca un Guest Experience Specialist en Ciudad de México. El candidato ideal debe tener al menos un año de experiencia en recepción y habilidades de comunicación efectivas. Sus responsabilidades incluyen dar la bienvenida a los huéspedes, resolver problemas y asegurar que todas las necesidades se satisfagan. La posición...

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    hace 2 semanas

    Xico, México Four Seasons Hotels Ltd A tiempo completo

    Guest Experience Specialist page is loaded## Guest Experience Specialistlocations: Mexico Citytime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 15, **** (30+ days left to apply)job requisition id: REQ**********About Four Seasons:**Four Seasons is powered by our people. We are a collective of individuals who crave to become...

  • Guest Experience Specialist

    hace 1 semana

    Xico, México Four Seasons Hotels Ltd A tiempo completo

    Guest Experience Specialist – Locations: Mexico City. Time type: Full Time. Posted on: Today. End Date: January 15. (30+ days left to apply) job requisition id: REQ About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to...