It Support Specialist

Department Overview:**Responsibilities**:- The member of the End User Services team is responsible for handling requests to resolve incidents related to the technical equipment used within the contact centers.- Carry out implementation projects corresponding to new software and hardware technologies.- Prioritize the level of importance and urgency for the attention of incidents.- Establish and maintain strong working relationships with other teams and the business.- Excellent communication to lines of business regarding status and updates to action items as Requests / Incidents / Projects.- Proactive review of Incident trends to identify opportunities for improvements.Qualifications:- Excellent organizational and analytical skills- Excellent verbal and written communications skills- Bachelor's Degree in Computer Science, Engineering or related, or equivalent experience- 3+ years of related IT/functional experience- Strong IT technical knowledge (Linux, Windows, MacOs)- Strong customer service aptitude and people skills- Working knowledge of a range of diagnostic utilities, including incoming transactions/telephone recording monitoring tools/utilities- Mobile Devices iOS- Exceptional Teamwork spirit- Fluent in Spanish and English- Exceptional Resolution skills- Good knowledge of 5 out of the following:- MS Active Directory- ServiceNow- Five9 Admin/Supervisor- Network/VPN- VDI Technology- JAMFLI-RemoteCompany Overview:**ABOUT OPORTUN**Oportun (Nasdaq: OPRT) is an A.I.powered digital banking platform that seeks to make financial health effortless for anyone.Driven by a mission to provide inclusive and affordable financial services, Oportun helps its nearly 1.5 million hardworking members meet their daily borrowing, savings, banking, and investing needs.Since inception, Oportun has provided more than $12 billion in responsible and affordable credit, saved its members more than $2 billion in interest and fees, and automatically helped members set aside more than $7.2 billion for rainy days and other needs.In recognition of its responsibly designed products, Oportun has been certified as a Community Development Financial Institution (CDFI) since ****.With headquarters in California and a remote-first corporate culture, our 3,000+ team members work in Oportun locations and remotely throughout the United States, Mexico, and India.Our global operations include our Mexico contact centers and administrative offices, our India technology development center, and our US corporate, technology, and retail operations.We are proud to have been named a "Top Workplace" by the Bay Area News Group for three consecutive years, one of Fast Company's Most Innovative Companies in the World for **** and recognized as one of TIME Magazine's **** Genius Companies Reinventing the Future.**WORKING AT OPORTUN**Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives.This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream.We celebrate and nurture our inclusive culture through our employee resource groups and our Diversity, Equity, Inclusion and Belonging Council.**Remote-First Company**As a "remote-first" workplace, our team members live, work and collaborate from their homes, remote work locations and our offices and contact centers in the United States, Mexico, and India.No matter our location, we are dedicated to our mission to provide inclusive, affordable financial services that empower our customers to build a better future.