Customer Support Coordinator

hace 2 semanas

Xico, México Runa Hr A tiempo completo

**Position Summary**:We are looking for a Customer Support Coordinator, highly organized and passionate about providing our clients with functional solutions.Capable of efficiently working in a changing environment while continuously adapting to it.**Responsibilities**:- Create effective customer service procedures, policies, and standards in collaboration with the other Customer Support Coordinator and Head of Customer Operations- Supervise day-to-day operations- Overseeing and evaluating the team's ongoing training efforts- Train new customer service agents- Outline and execute repeatable processes for the scaled success of our partners- Communicate proactively to management issues you're encountering in accounts- Exceed monthly and quarterly objectives by achieving positive satisfaction performance metrics- Maintain updated knowledge of the organization's products, services, and customer service policies- Document customer interactions when necessary, compiling documents and forwarding information to interested parties- Participate in training opportunities provided by the organization or by outside entities**Qualifications**:- 5+ years of experience in customer support, customer happiness or client success area- 1-3 years of experience in customer support, customer happiness or client success supervisor or management role- Bachelor's degree in Administration or Accounting- English (basic)- A strong communicator - oral and written.- Ability to work in a high-pressure situation.Urgency sense.- Punctual, outgoing, autonomous, focused on results, able to work in teams and adaptable to changes- Analytical, data-driven, and results-oriented- Rotative schedule

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