Customer Support Specialist

hace 2 semanas

Veracruz, México Atlasv A tiempo completo

Project Introduction: We are a team dedicated to communication service innovation, and are committed to providing convenient, secure and multifunctional virtual number solutions for users all over the world.Our core products include Talk Now ,Text Number, Call Me and Sky Call, which are aimed at users with diverse communication needs, such as calling, SMS, verification code receiving, etc.**Responsibility**- Collect and organize user feedback across different products, and promptly report high-frequency and complex issues to the team;- Prepare and deliver a weekly user feedback report to the product and technical teams;- Develop and standardize SOPs for customer service processes, maintain the FAQ knowledge base, and manage issue categorization tags;- Organize and refine customer service response templates, and take charge of maintaining FAQ articles for project-related products..**Requirements**:- Excellent oral/written communication skills in English, able to communicate with clear logical thinking;- Be able to understand the main job responsibilities of customer service and handle customers' problems and difficulties in a friendly manner; be customer-centered and pay attention to details;- Applicants with experience in Zendesk, Livechat and digital CRM tools are preferred; proficient in Excel, PowerPoint and Word;- Able to communicate results in a fast-paced environment; able to thrive with mínimal supervision; good at capturing optimization points of daily work processes and SOPs;- At least 1-2 years of working experience in the customer service industry; Internet, technology companies, and game companies are preferred.**Job Types**: Full-time, Part-timePay: $6,****** - $9,****** per month

  • Product Support Specialist

    hace 4 días

    Veracruz, México Kaleris A tiempo completo

    Kaleris is a global leader in supply chain execution, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for industry-specific challenges tied to yard management, shipment visibility, and asset management, across rail, truck, and multi-mode...

  • Leader Technical Customer Support

    hace 1 semana

    Veracruz, México SCHOTT AG A tiempo completo

    **Sobre nosotros**: **Tu Contribución**: - Lead and managEnsure and address adherence to good manufacturing practice processes, customer complaints, and inquiries.e the team to manage customer-related projects, expedite workflows for developments, and specification changes, customer research, and global quality priority projects. - Ensure and address...

  • Leader Technical Customer Support

    hace 1 semana

    Veracruz, México SCHOTT AG A tiempo completo

    **Sobre nosotros**:**Tu Contribución**:- Lead and managEnsure and address adherence to good manufacturing practice processes, customer complaints, and inquiries.e the team to manage customer-related projects, expedite workflows for developments, and specification changes, customer research, and global quality priority projects.- Ensure and address adherence...

  • Escalation Specialist

    hace 2 semanas

    Veracruz, México Tek Experts A tiempo completo

    Overview:We're looking for a customer-oriented Escalation Specialist to support our clients with excellent customer service while managing high-severity issues.You'll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure.In this role, you'll act as liaison between end-user customers...

  • Customer Service Specialist Part-Time

    hace 2 semanas

    Veracruz, México Intugo A tiempo completo

    **Customer Support Tier I Part-Time - Indeed**This is a part-time, on-site job position located in Hermosillo.**Qualifications**:- Advanced English Fluency- Strong typing skills: minimum 40 wpm- Effective Multi-tasker- Strong technical background with experience in troubleshooting and problem diagnosis- Experience with Microsoft Windows and/or Mac OS-...

  • Lead Services Finance Specialist

    hace 4 días

    Veracruz, México GE Power Portfolio A tiempo completo

    **Job Description Summary**: The Lead Services Finance Specialist - Mexico, will locally support the GE-Hitachi Nuclear International (GEHI) Operations, interacting with Services (Field Services, Reactor Services, Parts, Technical Services) finance managers located in the USA, with the respective outage services project managers, and as needed to the...

  • Dealer Marketing Specialist

    hace 4 semanas

    Veracruz, Ver., México Geely Auto Mexico A tiempo completo

    Are you a strategic marketer with proven experience driving results at the point of sale? We're looking for a Dealer Marketing Specialist to lead localized campaigns, support dealer networks, and enhance the customer journey through data-driven initiatives and cross-functional collaboration. While automotive experience is preferred, we welcome candidates...

  • Customer Success Manager

    hace 2 semanas

    Veracruz, México Teknowledge A tiempo completo

    Overview:**Accelerating Progress.Securing Futures.**At TeKnowledge we help governments, businesses, and technology providers not only navigate but thrive in today's complex technology landscape.Our services provide unparalleled value and impact to our clients across cybersecurity, advanced technical skilling, and enterprise technical support.We are committed...

  • Treasury Specialist

    hace 6 días

    Laguna del Marquez, Veracruz, México The Gund Company A tiempo completo

    Job TypeFull-timeDescriptionWork location:Carr. Est. 431 Km 2+200 Lote 55, QueretaroWork Schedule:Hybrid after 90 days of employment (2 days a week)Job SummaryDue to rapid growth and acquisition activity, The Gund Company has an excellent career opportunity for a Treasury Specialist in our Mexico office. The treasury specialist is a key member of the...

  • Dynamics Technical Support Engineer

    hace 2 semanas

    Veracruz, México Teknowledge A tiempo completo

    Overview:We're seeking a customer-oriented Dynamics Tech Support Engineer to work on behalf of our client to resolve complex customer cases.You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.This role is expected to take cases escalated by customers and/or...