Client Relations Specialist
hace 2 semanas
FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Client relations Specialist in Mexico.Role Overview:We are looking for a proactive and client-focusedClient Relations Specialistto provide top-tier support and relationship management for our clients and partners. In this role, you will be the first point of contact for new and existing clients, ensuring a seamless onboarding experience, fast issue resolution, and ongoing client satisfaction.Key Responsibilities:Serve as the primary contact for client inquiries via phone, email and messaging platforms.Assist with account opening, KYC verification, deposits/withdrawals, and platform navigation (MT4/MT5, cTrader, TradingView or proprietary platforms).Build and maintain strong relationships with retail and/or institutional clients and partners to improve retention and client satisfaction.Provide guidance on trading tools, promotions, and company offerings in a professional, compliant manner.Proactively follow up with clients to ensure a smooth trading experience and identify upselling or cross-selling opportunities.Collect and report client feedback to help improve products, services, and support processes.Stay up to date with company policies, market news, and regulatory changes relevant to the Forex/CFDs industry.Candidate Profile1–3+ years of experience in client support, account management, or a similar role in the Forex/CFDs or online trading industry.Native Spanish and excellent communication skills in English (written and verbal).Understanding of MT4/MT5, cTrader, TradingView platforms, basic trading terminology, and financial markets.Strong customer service orientation with the ability to handle clients from different backgrounds and regions within Latam.High attention to detail, especially in handling sensitive client information.Comfortable working in a fast-paced, performance-driven environment.Ability to work flexible shifts, including evenings or weekends, if required.Will be considered as a plus:Experience with CRM systems (e.g., Salesforce, Zendesk)Familiarity with KYC/AML proceduresBachelor's degree in Business, Finance, or related fieldOur offer:Welcoming, young and multicultural team with approachable leadershipAbility to contribute to dynamic business at a growth phaseHigh level of autonomy, support of ideas and putting your expertise into the best practices for the companyContinuous personal development, training budget, growth with the company and opportunity to learn from industry leadersCompetitive remuneration, regular salary reviews and performance-based incentive schemesVibrant company life: from team activities to global celebrationsFully remote workJourney to FP Markets:Interview with People Function member ******** min) to assess match to our cultureInterview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectationsFinal interview with team members if necessaryJoin our team and be a part of a professional, rapidly-growing company operating in a multicultural environmentPlease kindly send your CV in English and specify your salary expectations in USD#J-*****-Ljbffr
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Remote Client Relations Specialist
hace 2 semanas
Xico, México Fp Markets A tiempo completoA regulated trading company is seeking a Client Relations Specialist in Mexico.You will provide top-tier support for clients, assist with account processes, and maintain client relationships.Ideal candidates have experience in client support within the Forex industry, are native Spanish speakers, and possess good communication skills in English.This role...
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People Relations Specialist
hace 2 días
Xico, México S&Amp;P Global A tiempo completoAbout the RoleThe Employee Relations Specialist is responsible developing and maintaining trust between the organization and its employees.Responsibilities and ImpactConflict Resolution – Mediate and resolve employee disputes, providing guidance and support to both employees and management.Policy Implementation – Assist in the development and enforcement...
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People Relations Specialist
hace 2 días
Xico, México S&Amp;P Global A tiempo completoAbout the RoleThe Employee Relations Specialist is responsible developing and maintaining trust between the organization and its employees.Responsibilities and ImpactConflict Resolution – Mediate and resolve employee disputes, providing guidance and support to both employees and management.Policy Implementation – Assist in the development and enforcement...
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People Relations Specialist
hace 12 horas
Xico, México S&Amp;P Global A tiempo completoAbout the Role The Employee Relations Specialist is responsible developing and maintaining trust between the organization and its employees. Responsibilities and Impact Conflict Resolution – Mediate and resolve employee disputes, providing guidance and support to both employees and management. Policy Implementation – Assist in the development and...
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Labor Relations Specialist
hace 2 semanas
Xico, México Arrivia A tiempo completo**About This Job**:The Labor Relations Specialist works directly with the Labor Relations Manager to comply with the legal requirements set forth for the employer.They are responsible for drafting documentation related to the employee life cycle, mitigating risk and complying with required time frames.This position is responsible for partnering with the...
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Employee Relations/Labor Relations Senior
hace 2 semanas
Xico, México Johnson & Johnson A tiempo completoJohnson & Johnson is currently recruiting for an Employee Relations/Labor Relations Senior Specialist, Mexico (New Consumer Health Company).This position will be in Mexico City, Mexico, and will require 30% domestic travel.Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years.We embrace research...
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Senior Global Labor Relations Counsel
hace 2 semanas
Xico, México General Motors A tiempo completoA leading automotive company in Mexico City is looking for a Labor Relations Specialist to support labor relations and human resources.This role assists in legal matters related to unionized situations, oversees labor litigations, and calculates the recovery of legal fees.Candidates should have a law degree, relevant experience in labor law, and advanced...
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Labor Relations Specialist
hace 2 semanas
Xico, México Bebeeemployee A tiempo completoJob TitleRegional Employee Experience & Labor Relations ManagerAs a strategic leader, you will design and implement integrated labor relations and employee experience strategies to ensure legal compliance, organizational harmony, and a culture focused on well-being, inclusion, and engagement.Key Responsibilities:- Develop regional Employee Experience...
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Employee Relations Lead: Conflict Resolution
hace 1 semana
Xico, México S&P Global A tiempo completoA leading global data and analytics firm in Veracruz, Mexico, is seeking an Employee Relations Specialist responsible for fostering trust between the organization and its employees. The ideal candidate will have over 5 years of experience in employee relations, a strong understanding of labor laws, and excellent communication skills. This role offers growth...
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Employee Relations Lead: Conflict Resolution
hace 1 semana
Xico, México S&P Global A tiempo completoA leading global data and analytics firm in Veracruz, Mexico, is seeking an Employee Relations Specialist responsible for fostering trust between the organization and its employees. The ideal candidate will have over 5 years of experience in employee relations, a strong understanding of labor laws, and excellent communication skills. This role offers growth...
