Strategic Insights Senior Manager

Strategic Insights Senior Manager Seniority level : Mid-Senior level Employment type : Full-time Job function : Research, Analyst, and Information Technology PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy's point-of-sale financing and credit cards, customers gain access to a modern quality of life. PayJoy's credit also allows our customers to seize opportunities as micro-entrepreneurs and provides safety nets in tough times. With cutting-edge machine learning, data science, and anti-fraud AI, we have served over 17 million customers as of while achieving solid profitability for sustainable growth. This role The mission of the Business Analytics Manager is to drive strategic improvements across product development, operational efficiency, and customer engagement by leveraging data-driven insights from support interactions. The professional aims to enhance user experience and business outcomes by identifying product enhancements, streamlining support processes, and uncovering behavioral patterns that influence retention, lifetime value, and conversion, ultimately transforming support data into actionable solutions that benefit customers, clerks, and merchants alike. Responsibilities Conduct deep-dive analyses to uncover root causes of operational or strategic challenges, translating complex issues into clear decision-making frameworks for leadership and partnering with cross-functional teams to frame problems and develop actionable solutions. Create in-depth investigations related to operational challenges to improve efficiency, experience, and cost per interaction, and design new processes to improve retention and upselling across markets. Identify product opportunities by taking insights from customer and clerk interactions, providing credible evidence, and proposing solutions. Redesign cumbersome processes that affect customers, clerks, and merchants' experience to improve response times. Investigate behavioral patterns or links between customer engagement metrics, support interactions, and usage of our product to boost retention, LTV, and conversion rates in cases of upselling. Qualifications Bachelor's degree in Finance, Business Administration, or a related field. Minimum of 6 years of experience in data analytics and sales operations, preferably in fintech or start-up environments. Advanced skills in data visualization software (Power BI, Looker, Tableau), Python, SQL, and Excel. Data-driven mindset and results-oriented, flexible in high-change environments, growth mindset, and ability to communicate with business stakeholders. Strong problem-solving and analytical skills, with the ability to improve the quality of analysis. Excellent communication skills – top-down messaging, supporting evidence, arguments, and ability to communicate with high-level executives. Autonomy to navigate datasets and stakeholder relationships to derive conclusions without major supervision. Benefits 100 % company-funded health, dental, and vision discount plans for employees and immediate family members. Life insurance. Phone financing, head-set, home-office equipment, and wellness perks. 30 days of Christmas bonus. 20 days paid vacation. 50 % vacation premium. 13 % saving funds. $2,000 MXN monthly grocery coupons. $2,000 MXN monthly restaurant coupons. $2,000 USD annual co-working travel perk. $2,000 USD annual professional development perk. Equal Employment Opportunity Statement PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. #J-18808-Ljbffr