Sr. Delivery Consultant

Sr.Delivery Consultant - Amazon Connect, Professional Services1 day ago Be among the first 25 applicantsJob DescriptionThe Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS).In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives.You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.Possessing a deep understanding of AWS products and services, you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer.You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS.As a trusted advisor to our customers, you will provide guidance on industry trends, emerging technologies, and innovative solutions, leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud.We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives.Our team provides assistance through a collection of offerings that help customers achieve specific outcomes related to enterprise cloud adoption and delivers focused guidance through our global specialty practices.Key ResponsibilitiesDesigning and implementing complex, scalable, and secure AWS solutions tailored to customer needsProviding technical guidance and troubleshooting support throughout project deliveryCollaborating with stakeholders to gather requirements and propose effective migration strategiesActing as a trusted advisor to customers on industry trends and emerging technologiesSharing knowledge within the organization through mentoring, training, and creating reusable artifactsAbout The TeamDiverse Experiences: AWS values diverse experiences.Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply.If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious.Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer.That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance - We value work-life harmony.Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.Basic Qualifications7+ years of experience of CX IT platform implementation in a hands-on technical and analytical role3+ years of proven experience with Amazon Connect, Amazon Lex, and AWS Lambda, or any other equivalent Cloud CX technologyExperience with AWS services such as S3, DynamoDB, CloudWatch, and IAM and familiarity with serverless architectures and microservicesExperience developing software code in one or more programming languages (Java, Python, Node.Js, etc.)Able to communicate effectively in English within technical and business settingsPreferred QualificationsStrong experience in the CX industry: Telephony, IVR, ACD, CTI, Data Lake, WFM, Omnichannel and GenAI integrations, CRM experienceStrong understanding of cloud-based contact center solutions and IVR systemsStrong GenAI development skillsKnowledge of front-end technologies (e.G., React, Angular) is a plusFamiliarity with DevOps practices and CI/CD pipelinesAccommodationsIf you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.CompanyAmazon Web Services Mexico S. de R.L. de C.V. - C68Job ID: A*******Seniority levelMid-Senior levelEmployment typeFull-timeJob functionProject Management, Information Technology, and Product ManagementIndustriesIT Services and IT Consulting#J-*****-Ljbffr