Mexico Client Service Associate
hace 1 día
As a Client Service Account Manager within the Client Service team, you will ensure clients' needs and expectations are formally discussed and analyzed to maintain the agreed quality standards, managing efficiently incoming telephone calls, emails and paperwork relating to account maintenance A critical part of the process relies on effective working relationships between others Client Service team members, Sales, Product & Implementation. In addition, we work closely with a variety of internal functional partners in order to ensure seamless end to end service delivery. Job Responsibilities Provide the client with support/information regarding interest claims and billing enquiries. Act as escalation point for large money movements and escalated transactional enquiries, liaising with Relationship, Product and Operations Managers regarding service issues. Understand clients’ business to help identify solutions, client efficiencies and cross sell opportunities. Identify opportunities for product development and enhancement, and process improvements. Run Service Quality Reports and use the data to understand and analyze client's payment activities, patterns of client enquiries, opportunities for increasing client's straight-through rates. Manage risk through close attention to client overdrafts, unpaid bills etc. and, elevate risk related issues to appropriate parties as required. Record client interactions in Navigator (e.g. calls, issues, proactive communications etc.). Attention to detail and accuracy is an essential requirement as there are a number of varied processes that are undertaken across the group, adaptability and flexibility are also key skills for this role. Required qualifications, capabilities, and skills Graduate of any Business course. Cash Management and Treasury Services experience. Client contact experience preferred. Strong verbal, written, and interpersonal communication skills, with proven ability to negotiate. Ability to adapt to a changing environment including changes or adjustments to work schedule and overtime. Strong organizational and decision-making skills. Ability to work on multiple applications while working under minimal supervision. #J-18808-Ljbffr
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Mexico Payments Client Service Associate
hace 1 día
Mexico City JPMorganChase A tiempo completoA global financial services firm is seeking a Client Service Associate in Mexico City to manage client needs and support payment inquiries. The role involves liaising with internal teams, recording client interactions, and responding to billing queries. Candidates should have a degree in Business and strong communication skills. This full-time position...
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Mexico Client Service Associate
hace 3 días
Mexico City JPMorganChase A tiempo completoMexico Client Service Associate – Payments (JPMorgan Chase) Join to apply for the Mexico Client Service Associate - Payments role at JPMorganChase. Job Description As a Client Service Account Manager within the Client Service team, you will ensure clients' needs and expectations are formally discussed and analyzed to maintain the agreed quality standards,...
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Mexico Client Service Associate
hace 1 día
Mexico City JPMorganChase A tiempo completoMexico Client Service Associate – Payments (JPMorgan Chase) Join to apply for the Mexico Client Service Associate - Payments role at JPMorganChase. Job Description As a Client Service Account Manager within the Client Service team, you will ensure clients' needs and expectations are formally discussed and analyzed to maintain the agreed quality standards,...
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Mexico Client Service Senior Associate
hace 3 días
Mexico City JPMorganChase A tiempo completoPosition: Mexico Client Service Senior Associate – Payments Company: JPMorganChase Location: Azcapotzalco, Mexico City, Mexico Job Description As a Mexico Client Service Associate in the Payments team, you will act as an escalation contact, ensuring all client service‑related tasks are completed promptly with a high degree of quality and efficiency. You...
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Mexico Client Service Senior Associate
hace 1 día
Mexico City JPMorganChase A tiempo completoPosition: Mexico Client Service Senior Associate – Payments Company: JPMorganChase Location: Azcapotzalco, Mexico City, Mexico Job Description As a Mexico Client Service Associate in the Payments team, you will act as an escalation contact, ensuring all client service‑related tasks are completed promptly with a high degree of quality and efficiency. You...
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Mexico City JPMorganChase A tiempo completoA leading financial institution in Mexico City seeks a Mexico Client Service Senior Associate to provide exceptional client service and ensure seamless communication regarding payment tasks. You will manage client inquiries, escalate issues, and work closely with various internal teams. The ideal candidate must be fluent in English and Spanish and possess...
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Remote Client Success Associate
hace 1 día
Mexico City EXANTE A tiempo completoA financial services company is seeking a Client Service Associate to manage client inquiries effectively and ensure an exceptional service experience. This remote role requires strong knowledge of financial markets, excellent communication skills, and the ability to multitask in a fast-paced environment. The ideal candidate will have previous experience in...
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Mexico City DoorDash Mexico A tiempo completoA leading food delivery service, located in Mexico City, is looking for a Senior Associate in Consumer Performance Marketing. This role involves managing and optimizing multi-million-dollar paid social campaigns across major platforms like Meta, TikTok, and Snapchat. The ideal candidate possesses 4+ years of performance marketing experience, strong...
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Mexico City PowerToFly A tiempo completoA financial services firm is seeking an Associate Banker Senior in Mexico City. This seasoned professional will provide comprehensive support to clients and assist Bankers in deepening client relationships and generating revenue growth through detailed service and documentation management. The ideal candidate has 5-8 years of experience, strong analytical...
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Mexico City PowerToFly A tiempo completoA financial services firm is seeking an Associate Banker Senior in Mexico City. eras seasoned professional will provide comprehensive support to clients and assist Bankers in deepening client relationships and generating revenue growth through detailed service and documentation management. The ideal candidate has 5-8 years of experience, strong analytical...
