Aftersales Maintenance Engineer
hace 3 semanas
Direct message the job poster from Dahua Technology México Come join our team, Dahua Technology is a global manufacturer with +20,000 employees around the globe, be part of a team of highly skilled and experienced professionals from all around the globe Job Responsibilities Will be responsible for Mexico after-sales service site management， include：service TAT（Repair turnaround time）management, sparearts review, service network extension, repair cost management and so on. Customer repair service satisfaction management，include：regular customer site visits to identify pain points，make action to improve customer satisfaction and track the progress to keep that the action is effect to improve customer satisfaction，customer recall for satisfaction. Coordinate internal resources to provide effective support, ensuring timely and sustainable resolution of customer issues. Technical Support & Training Based on daily repair issues at the service center, develop targeted training programs to enhance technicians' capabilities in resolving recurring problems. New product training，after company launch new product，give service center correspond training. Collect product quality issue and give feedback to company，track the progress of solution for quality issue. Warranty extension service. Maintenance card service. Need repair some customer’s devices. Requirements Fluent English, both spoken and written, for technical communication and coordination with global teams. Proven experience in after-sales service and maintenance management. Candidates with experience for CCTV systems, electronic security, IoT products/solutions are preferred. Hands‑on experience in device/equipment repair and technical troubleshooting. Experience managing service centers and/or external service networks. Solid experience in repair turnaround time (TAT) management, spare parts review, and repair cost control. Experience in customer service and satisfaction management, including issue follow‑up and resolution. Experience in service sales, such as warranty extension programs, maintenance plans, or service contracts. Technical Knowledge Strong capability in diagnosing and repairing electronic or technical devices. Knowledge of preventive and corrective maintenance processes. Ability to analyze recurring failures and implement corrective actions. Experience in product quality issue identification, feedback to HQ or engineering teams, and solution tracking. Basic knowledge of spare parts inventory control. Commercial Skills Ability to promote and drive after‑sales service sales, including warranty extensions and maintenance service programs. Strong results‑oriented and customer‑focused mindset Knowledge of brand products. Core Competencies Strong customer orientation and service mindset. Excellent problem‑solving and analytical skills. Ability to coordinate internal and external resources effectively. Strong organizational and follow‑up skills. Effective communication and teamwork abilities. Willingness to travel for customer site visits and service center support. We Offer Base salary (100% IMSS & taxable) Performance Bonus Law benefits Major medical Insurance Life insurance 20 days Christmas Bonus Special permissions (marriage, birth of child & funeral) Travel expenses (lodging, meals) Send your resume. Seniority level Associate Employment type Full‑time Job function IT Services and IT Consulting #J-18808-Ljbffr
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Aftersales Maintenance Engineer
hace 3 semanas
Mexico City Dahua Technology México A tiempo completoA global technology manufacturer is seeking an Aftersales Maintenance Engineer to manage after-sales service in Mexico. Responsibilities include oversight of repair management, customer satisfaction enhancement, and technical support training. Ideal candidates will have proven experience in after-sales service, strong English language skills, and hands-on...
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Aftersales Maintenance Engineer
hace 4 semanas
Mexico City Dahua Technology México A tiempo completoAftersales Maintenance Engineer Come join our team, Dahua Technology is a global manufacturer with +20,000 employees around the globe, be part of a team of highly skilled and experienced professionals from all around the globe Job Responsibilities: 1. After-sales Maintenance management Will be responsible for Mexico after-sales service site management，...
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Aftersales Maintenance Engineer
hace 2 semanas
Mexico City Dahua Technology México A tiempo completoAftersales Maintenance Engineer Come join our team, Dahua Technology is a global manufacturer with +20,000 employees around the globe, be part of a team of highly skilled and experienced professionals from all around the globe Job Responsibilities: 1. After-sales Maintenance management Will be responsible for Mexico after-sales service site management，...
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Aftersales Maintenance Engineer
hace 2 semanas
Mexico City Dahua Technology México A tiempo completoAftersales Maintenance Engineer Come join our team, Dahua Technology is a global manufacturer with +20,000 employees around the globe, be part of a team of highly skilled and experienced professionals from all around the globe Job Responsibilities: 1. After-sales Maintenance management Will be responsible for Mexico after-sales service site management,...
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Aftersales Maintenance Engineer
hace 2 semanas
Mexico City Dahua Technology México A tiempo completoAftersales Maintenance Engineer Come join our team, Dahua Technology is a global manufacturer with +20,000 employees around the globe, be part of a team of highly skilled and experienced professionals from all around the globe Job Responsibilities: 1. After-sales Maintenance management - Will be responsible for Mexico after-sales service site management,...
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Site Reliability Engineer
hace 2 semanas
Mexico City beBeeMaintenance A tiempo completoAftersales Maintenance Specialist Job SummaryJob Description Aftersales maintenance management responsibility includes service TAT (Repair turnaround time)management, spare parts review, service network extension and repair cost management. Customer repair service satisfaction is also managed through regular customer site visits to identify pain points. This...
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Maintenance & Technology Engineer
hace 4 semanas
Mexico City Dahua Technology México A tiempo completoAftersales Maintenance Engineer Come join our team, Dahua Technology is a global manufacturer with +20,000 employees around the globe, be part of a team of highly skilled and experienced professionals from all around the globe Job Responsibilities: 1. After-sales Maintenance management Will be responsible for Mexico after-sales service site management,...
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Hotel Maintenance Technician I
hace 3 semanas
Mexico City Marriott Hotels Resorts A tiempo completoA leading hospitality brand is seeking a full-time Maintenance Engineer in Mexico City. The ideal candidate will respond to guest repair requests, perform preventive maintenance, and troubleshoot various equipment issues. Candidates should have a high school diploma and some general maintenance experience. This role involves communicating effectively with...
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Hotel Maintenance Technician — Guest-Focused, Hands-On
hace 3 semanas
Mexico City Marriott Hotels Resorts A tiempo completoA leading hotel chain in Mexico City is looking for a Maintenance Engineer to efficiently respond to guest repair requests and perform preventative maintenance on equipment. The ideal candidate has at least 2 years of hotel engineering experience and holds a high school diploma or G.E.D. Responsibilities include maintaining equipment, troubleshooting issues,...
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Maintenance Operator
hace 3 semanas
Mexico City Marriott Hotels Resorts A tiempo completoDescription POSITION SUMMARY Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues with little to done supervision. Perform preventive maintenance on tools and equipment including cleaning and lubrication. Visually inspect tools, equipment or machines. Carry equipment (e.g. tools radio). Identify, locate...
