Help Desk Lead — ITSM Leader, Automation

hace 2 días


Mexico City Wizeline A tiempo completo

A global AI-native technology solutions provider is looking for an IT Help Desk Manager to lead their technical support team in Mexico, Ciudad de México. The ideal candidate should have 4-6 years of experience in IT support operations and be proficient in both English and Spanish. Responsibilities include managing ticket resolution, overseeing service KPIs, and ensuring compliance with security policies. The company fosters a culture of growth and collaboration and offers a high-impact environment with global opportunities.
#J-18808-Ljbffr


  • Help Desk Lead

    hace 2 días


    Mexico City Wizeline A tiempo completo

    We are: Wizeline, a global AI-native technology solutions provider, develops cutting-edge, AI-powered digital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture of growth, collaboration, and impact. With the right...

  • Help Desk Lead

    hace 2 días


    Mexico City Wizeline A tiempo completo

    We are: Wizeline, a global AI-native technology solutions provider, develops cutting-edge, AI-powered digital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture of growth, collaboration, and impact. With the right...

  • Help Desk Lead

    hace 2 semanas


    Mexico City Metropolitan Area Wizeline A tiempo completo

    We AreWizeline, a global AI-native technology solutions provider, develops cutting-edge,AI-powereddigital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture ofgrowth, collaboration,andimpact.With the right people and...


  • Mexico City Rockwell Automation A tiempo completo

    A global technology leader in Mexico City seeks a Technical Leader to oversee the design and implementation of automation systems. This role requires at least eight years of experience in software or application engineering and involves collaboration with internal and external stakeholders. The successful candidate will lead project activities, manage risks,...


  • Mexico City Rockwell Automation A tiempo completo

    Senior Infrastructure Automation EngineerJoin to apply for the Senior Infrastructure Automation Engineer role at Rockwell Automation.Job OverviewRockwell Automation is a global technology leader dedicated to helping manufacturers become more productive, sustainable, and agile. With over 28,000 employees, we are committed to making a positive impact...


  • Mexico City Rockwell Automation A tiempo completo

    Senior Infrastructure Automation EngineerJoin to apply for the Senior Infrastructure Automation Engineer role at Rockwell Automation.Job OverviewRockwell Automation is a global technology leader dedicated to helping manufacturers become more productive, sustainable, and agile. With over 28,000 employees, we are committed to making a positive impact...


  • Mexico City Braintrust A tiempo completo

    A technology company is seeking an IT Help Desk specialist in Mexico to lead internal IT initiatives. The ideal candidate should possess excellent English communication skills, strong vendor management experience, and the ability to handle early-morning U.S. hours. This role requires technical troubleshooting abilities and efficient decision-making....

  • Help Desk

    hace 4 semanas


    Mexico City N&S TRANTOR A tiempo completo

    **_Empresa dedicada en brindar soluciones en Tecnologías de Información a niv_****_el nacional desde hace más de veinte años, basados en nuestra fuerza principal, "el factor humano"_**:**_solicitamos dos Agentes Help Desk_**:**_Zona de trabajo a dos cuadras del Metro Mixcoac_**:**REQUISITOS**:- Contar con alguna de las siguientes carreras Informática,...

  • service desk/ help desk

    hace 4 semanas


    Mexico City Pellera Technologies Mexico A tiempo completo

    The Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent. General Accountabilities Maintains daily communication with the team and hits productivity standards. Receive incoming customer...

  • Help Desk Specialist

    hace 6 días


    Mexico City Medium A tiempo completo

    The Help Desk Specialist handles Level 1 customer support tickets through HubSpot Service Hub, ensuring fast response times, accurate routing, and clean data for reporting and automation. Working hours: 9-5 pm EST Responsibilities: Handle incoming Level 1 support tickets (FAQs, basic inquiries) Maintain SLAs for response and resolution times Route...