Associate Director
hace 4 horas
Associate Director - Operations for our Banking Financial Services vertical Location: Mexico City (in-office) Business Unit: Mortgage and Banking Shift: Mid / US Time Job Summary The position is to lead operations for BFS Mexico delivered Contact Center operations for Firstsource’s US / North America Banking, Mortgage and Financial Services. The role is accountable for: Development and preparation of short-term and long-range plans and budgets based upon broad organization and business unit goals and objectives Understanding, reviewing, governing and ensuring contracted commitments (including but not limited to just SLA’s/KPI’s) are met sustainably and proactive actions are taken to do so Involvement in Sales, Solutions and Transitions to grow the business and establish differentiated Value proposition that is instrumental in growing wallet share and new client acquisition Bring best in class and Innovative contact center operations practices and strategic view to ensure continued and high levels of customer satisfaction, employee satisfaction and value addition beyond the contract Growing and Managing teams across multiple engagements with best-in-class retention rates, employee satisfaction, loyalty and people development practices Meet and exceed revenue and growth targets; meet and exceed margin targets, cost management – strategic and tactical, on a monthly, quarterly and annual basis Instrumental in establishing Firstsource as preferred partner or partner of choice positioning in client discussions, bring strong operational and executive stakeholder engagement skills Establishing and running a “Center of Excellence” for contact center delivery ops Knowledge, Skills & Ability At least 10 years’ experience of Contact Center Operations, ideally in Mortgage and/or Retail Banking. Have experience managing teams of 200+ Mexico based workforce with at least 5 years having supported Large US / North America based Banks / Mortgage clients. Collections experience preferred. At least 10 years of Banking and Financial Services or related Industry Experience of driving large scale transformation into contact center operations Eye for detail and numbers, ability to understand call center operational parameters and keen understanding of what these parameters imply and translate to on the ground Entrepreneurial with strong Financial and business acumen with an eye for risk and proactive risk mitigation Hands on, decisive and independent operator, yet collaborative and brings stakeholders along Natural people’s person and ability to inspire confidence, trust in people and teams Enjoys customer interactions and has ability to use power of articulation, experience, data, logic, insights to drive change in customers minds Position Reports to VP/COO Mexico site (directly) VP Operations- Global Contact center (indirectly) Position Works with Transition Teams Solution Teams HR & Talent acquisition Departments IT Departments Finance Teams Process Excellence and Transformation Departments #J-18808-Ljbffr
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Associate Director- Project Finance Advisory
hace 3 semanas
Mexico City Gridlines A tiempo completoCompany Overview Gridlines is a young, entrepreneurial, fast‑growing financial advisory and financial modelling firm. The company formally launched its infrastructure advisory business last year, focusing on project finance, M&A and bid support across all infrastructure sectors, with a particular focus on energy transition projects. Role Overview This role...
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Associate Director- Project Finance Advisory
hace 3 semanas
Mexico City Gridlines A tiempo completoCompany Overview Gridlines is a young, entrepreneurial, fast‑growing financial advisory and financial modelling firm. The company formally launched its infrastructure advisory business last year, focusing on project finance, M&A and bid support across all infrastructure sectors, with a particular focus on energy transition projects. Role Overview This role...
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Associate Director, Product Design
hace 5 días
Mexico City DesignOps Latam A tiempo completoMethod busca un/a Associate Director, Product Design en Ciudad de México para liderar equipos multidisciplinarios, desarrollar estrategias de diseño y colaborar con clientes en la creación de experiencias digitales innovadoras. Servicios (Tecnología / Diseño) Method es una consultora global de diseño y desarrollo de productos digitales fundada en 1999....
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Associate Director, Product Design
hace 5 días
Mexico City DesignOps Latam A tiempo completoMethod busca un/a Associate Director, Product Design en Ciudad de México para liderar equipos multidisciplinarios, desarrollar estrategias de diseño y colaborar con clientes en la creación de experiencias digitales innovadoras. Servicios (Tecnología / Diseño) Method es una consultora global de diseño y desarrollo de productos digitales fundada en 1999....
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Strategic Growth Director
hace 3 semanas
Mexico City Monks A tiempo completoA global marketing agency in Ciudad de México is seeking an experienced Associate Strategy Director to develop and execute innovative strategies for various clients. You will collaborate with cross-functional teams to ensure that insights drive creative solutions that address client objectives. This role requires 5-7 years of experience in strategy, strong...
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Associate Director, Organization Transformation
hace 7 días
Mexico City Novartis México A tiempo completoA leading pharmaceutical company in Mexico, is seeking an Associate Director for Organization Development. This role involves leading strategic initiatives to solve complex organizational challenges and drive transformation. The ideal candidate will have extensive experience in organizational development, change management, and possess strong stakeholder...
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Volunteer Associate Director – Remote Finance
hace 7 días
Mexico City Hecho Por Nosotros A tiempo completoA dedicated non-governmental organization is looking for a Volunteer Decentralized Finance Associate Director to support financial operations and governance. This role involves managing budgeting and cash planning, building processes, and ensuring transparency in financial decision-making. Required skills include advanced spreadsheet proficiency, stakeholder...
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Associate Director, Investigations
hace 1 semana
Mexico City Control Risks A tiempo completoA leading risk management firm is seeking an experienced Associate Director to manage sophisticated research and investigations in Mexico City. The role involves handling due diligence, litigation support, and anti-corruption inquiries, while also participating in business development. The ideal candidate is a critical thinker with strong English and Spanish...
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Associate Strategy Director – Marketing
hace 4 horas
Mexico City Firewood Marketing, Inc. A tiempo completoA leading digital marketing firm in Mexico City seeks an Associate Strategy Director to lead strategic initiatives and mentor junior team members. You will develop marketing strategies that align with client goals, working closely with cross-functional teams to ensure effective execution across various channels. Ideal candidates possess 5-7 years of relevant...
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Associate Strategy Director: Client Insights
hace 3 semanas
Mexico City Monks Associates Inc A tiempo completoA digital marketing agency in Mexico City is seeking an Associate Strategy Director to develop and execute innovative strategies for clients. This role requires 5-7 years of experience in strategy or marketing, strong analytical and communication skills, and the ability to manage multiple projects. Responsibilities include creating aligned marketing...
