Head of Standard Proposals

FLS is a leading minerals processing supplier to the global mining industry. We deliver proven technologies and services and expertise across the lifecycle of operations and have set targets of providing solutions for zero‑emissions mining by 2030 with our MissionZero programme. We are building a Global Business Center (GBC) in Monterrey. Our GBC in Monterrey will provide key services across our business including IT, Finance, HR, Customer Service and our Manufacturing Center of Excellence just to name a few. At FLS we empower the future of Mining to operate more sustainably and if you want to contribute to this important work, let’s talkWe are a globally diverse and multicultural organization with 8 000 colleagues operating out of 40 countries earning about 3 b EUR in 2023. In addition to a competitive salary and benefit package we provide an environment where individuals can apply their expertise and discover their potential through many different career opportunities and locations. Come join usJob ScopeThe Head of Standard Proposals NAMER is responsible for leading the regional Standard Proposals team, overseeing proposal development activities across Mexico, the United States and Canada. This role ensures the delivery of high‑quality customer‑focused proposals within 24 hours, driving speed, consistency and excellence in the quotation process. The position plays a key role in fostering collaboration across departments such as Sales, Engineering, Pricing and Operations to ensure proposals meet customer requirements and align with business objectives. The Head of Standard Proposals NAMER promotes a strong service mindset, efficient communication and process discipline to support commercial growth across the NAMER region.Your ResponsibilitiesLead and develop the Standard Proposals team for NAMER ensuring timely, accurate and customer‑oriented proposal delivery.Establish and maintain standardized proposal processes ensuring consistency and efficiency across the region.Collaborate closely with Sales and Engineering to ensure proposals are technically sound, commercially competitive and aligned with customer expectations.Promote continuous improvement by identifying process bottlenecks, monitoring performance through KPIs and implementing best practices.Ensure strong communication and coordination between regional functions to support transparency and smooth handovers.Champion a customer service‑oriented culture emphasizing responsiveness, clarity and quality in every proposal interaction.Partner with global peers to share regional insights and contribute to the overall improvement of the proposal function within the organization.What You BringBachelor’s degree in Business Administration, Engineering, Supply Chain Management or a related field.Minimum of 5 years of experience in a leadership role within the Customer Service function with a proven track record of driving business growth and operational excellence.Excellent sales, financial, analytical and problem‑solving skills.Existing strong network of key stakeholders within the mineral processing industry.Excellent oral, written and interpersonal communication skills.Proven ability to grow and develop team members and potential leaders.Ability to build a cohesive and engaged team focused on meeting customer needs.As an equal‑opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply – the more diverse our employees are, the stronger our team becomes. Our commitment to equal opportunity and eliminating bias means we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.Employment Type: Full‑Time #J-18808-Ljbffr