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ABOUT THE ROLE At New Story, we pioneer solutions to end the global housing crisis by empowering families to become landowners and homeowners in thriving communities. We believe innovative approaches are crucial to achieving this mission at scale, and we are committed to tackling the systemic barriers inherent in affordable housing and financial inclusion for underserved populations. The Tech Ops Manager will manage the implementation and improvement of digital tools that support our core operations and ensure reliable monitoring and reporting of information. You’ll play a key role in ensuring our systems drive outcomes for both customers and our internal teams. Your work will help frontline teams operate more effectively, surface the data we need to make smart decisions, and ensure our tech tools are always in service of our mission. You’ll work closely with all the internal teams, project partners, and software vendors to ensure our systems deliver real value to the communities we serve. The ideal candidate combines technical fluency with strong operational instincts and a deep belief in technology as a lever for social impact. You care about usability, performance, and data integrity equally. If you’re excited to use technology and systems thinking to solve one of the world’s biggest challenges, we want to hear from you. WHERE YOU'LL FOCUS Field Systems Strategy, Implementation & Management Manage the rollout, usage, and continuous improvement of our core operational platforms, including the new CRM, for our housing programs in Mexico. Ensure systems are practical for field use, user‑friendly, easy to adopt, and integrated into our operational workflows. Track performance and adoption, working with vendors and teams to adapt tools to on‑the‑ground needs. Develop and maintain a long‑term systems roadmap for field operations that anticipates future needs and scales with our programs. Applied Technology & External Integrations Support the deployment of simple, tech‑enabled tools to improve our communications and interactions with customers (e.g., SMS reminders, mobile surveys, etc.). Design and manage robust systems and processes for tracking customer payments, accommodating multiple sources from cash collections to digital payments. Oversee the critical integration between our operational CRM and central accounting systems, ensuring seamless data flow for financial reconciliation and reporting. Ensure data security and accessibility standards are upheld across all tools and platforms. Coordinate integrations with external platforms (e.g., data providers, financial service providers, land trusts, etc.). Data Management, Quality & Reporting Define and maintain data quality standards and governance across platforms. Monitor data accuracy and consistency across our operations. Identify, source, and integrate relevant external datasets (e.g., macroeconomic, geospatial, census data) to enrich our data capabilities. Build dashboards and reports, pooling data from disparate sources and leveraging business intelligence tools, to track key metrics and inform decision‑making. Train field teams on system use and support consistent adoption. Innovation, Automation & Support Identify opportunities to automate processes and improve efficiency. Actively engage with the broader technology ecosystem, including fintech, proptech, and social impact communities, to identify emerging trends and potential partners. Act as the main bridge between field operations and tech providers. Set up clear troubleshooting protocols and ensure frontline teams have tech support. Cross‑Team Collaboration Work with Operations, Impact, and Investments to align systems with strategic goals. Document processes and share learnings to inform future implementations. Contribute to scaling our core operations through better tech tools. WHO YOU ARE 4+ years in tech ops, CRM implementation, or digital systems—ideally in housing, impact, or field programs. Skilled with tools like Salesforce and business intelligence/analytics platforms (such as Tableau, Power BI) and SQL query experience. Strong project manager with experience training non‑technical users, supporting tech adoption in the field, and managing external vendor relationships. Demonstrated experience with systems integrations, including linking operational platforms with financial/accounting systems. Professional fluency in Spanish and English. Analytical, proactive, and mission‑driven, with a strategic mindset for building scalable systems and a passion for leveraging technology for social impact. REPORTING STRUCTURE This role reports to the Director of Field Operations. LOCATION, COMPENSATION, & TRAVEL This is a hybrid role based in Mexico City, Mexico. Our annual salary range for this role is $1,100,300,000 MXN (gross salary). BENEFITS Health & Wellness: 100% coverage of employee‑only premium costs for major medical health insurance through AXA and life insurance through MAPFRE; 60% coverage for dependents. Flex Benefit Card: Monthly allowance of $1,000 MXN for supermarket, food, and wellness expenses. Aguinaldo: Federal mandated holiday bonus equivalent to 15 days of pay on or before December 20. Vacation Premium: 12 vacation days per year; paid vacation premium bonus equal to the number of vacation days at a rate of 25% on the first and subsequent work anniversaries. Unlimited Vacation after the 1st Year. Summer and Winter Breaks: Company pause in July and December 24–January 1. 5‑Week Sabbatical after 5 years. Paid Parental Leave: 12 weeks for primary caregivers, 6 weeks for secondary caregivers. Adoption Reimbursement: Up to 180,000 MXN for eligible adoption‑related expenses. ABOUT NEW STORY We solve the global housing crisis by empowering families to become landowners and homeowners in thriving communities. Since New Story started in 2019, we have impacted over 15,000 lives through safe housing across 4 countries. We’re a vibrant and energetic team based across the US and in Mexico City. ABOUT OUR CULTURE Culture is #1 for us – we invest significant time, focus, and resources to build the best environment possible. We focus on bravery to pioneer, humility in pursuit of excellence, extreme ownership, and detailed customer obsession. We build together, fostering a welcoming place for all with radical candor. We welcome applicants from all backgrounds; Black, Indigenous, and people of color are especially encouraged to apply. EEO STATEMENT We are an equal opportunity employer. Our hiring decisions are based solely on qualifications, merit, and business needs at the time of hire. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. JOIN US We welcome all applicants, regardless of background, to submit an application. We know we will only succeed if we have a team who brings a wide variety of perspectives and backgrounds. #J-18808-Ljbffr
