Remote Tier-1 Tech Support Specialist

A dynamic healthcare tech firm is seeking a Customer Support Specialist to act as the first point of contact for customer inquiries. This remote role requires problem-solving skills to resolve Tier 1 issues and maintain high customer satisfaction. Responsibilities include documenting interactions, managing cases, and collaborating with internal teams for...

Job Title: Tier 1 IT Support Specialist – RemoteLocation: Remote We are looking for a Tier 1 IT Support Specialist to be the first line of support for our global workforce. You will handle initial triage, basic troubleshooting, and standardized requests across our core tools, escalating complex issues to Tier 2 while maintaining excellent communication and...

Job Title: Tier 1 IT Support Specialist – RemoteLocation: Remote We are looking for a Tier 1 IT Support Specialist to be the first line of support for our global workforce. You will handle initial triage, basic troubleshooting, and standardized requests across our core tools, escalating complex issues to Tier 2 while maintaining excellent communication and...

A tech company specializing in AI is seeking a Tier 0 Support Agent to handle contributor inquiries and provide timely support. This remote role involves resolving queries via email and chat, documenting actions in systems like Zendesk, and collaborating asynchronously with internal teams. Ideal candidates will have prior customer support experience, strong...

A global outsourcing firm is seeking a Tier 1 IT Support Specialist to provide first-line support for users. This fully remote position involves managing tickets, troubleshooting issues related to Microsoft 365, Google Workspace, and VOIP systems. Ideal candidates will have 1-2 years of IT support experience and strong communication skills. This role offers...

A global business process outsourcing firm seeks a Senior IT Support Specialist (Tier 2) to manage secure access and enterprise communication platforms. This fully remote role offers flexible hours and focuses on troubleshooting complex IT environments while optimizing performance across diverse user bases. Ideal candidates will have a strong background in...

A leading retail tech company in Mexico City seeks an Entry Level Technical Support Specialist for customer service. This role involves troubleshooting software and hardware issues, requiring 1-2 years of relevant experience and fluent English. The company offers generous PTO, health benefits, and a hybrid work model, allowing two days remote work weekly....

A global educational company is seeking an enthusiastic individual for a Client Support role in Mexico City. You will provide world-class support for technical and non-technical customer queries, ensuring optimal performance of Turnitin products. The position requires a Bachelor's degree or experience in customer support, excellent communication skills, and...

A leading educational technology company in Mexico City is seeking to expand its Customer Support team to deliver world-class client support. The successful candidate will assist in resolving both technical and non-technical queries while ensuring the performance of Turnitin products. Ideal candidates should have a bachelor's degree or relevant experience in...

A leading AI technology firm is looking for a Tier 0 Support Agent based in Mexico City. This role involves addressing contributor inquiries and providing timely support across email and chat channels. The ideal candidate should possess prior experience in high-volume customer support and excellent communication skills. This independent contractor position...