Senior Billing Analyst

At Webflow, our mission is to bring development superpowers to everyone.Webflow is the leading visual development platform for building powerful websites without writing code.By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background.From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative.It's the web, made better.We're looking for a Senior Billing Analyst to help us streamline billing processes and ensure financial accuracy, contributing to the company's long-term success and customer trust.**About the role**:- Location: Remote-first (Mexico City)- Full-time- Permanent- Exempt- Mexico City (figures cited below are in MXN and pertain to workers in Mexico)- (MXN 463,100 - MXN 609,100)Please visit our Careers page for more information on which locations are included in each of our geographic pay zones.However, please confirm the zone for your specific location with your recruiter.- Reporting to the Senior Manager, Revenue AccountingAs a Senior Billing Analyst, you'll- Participate in the customer billing process, including creating/sending invoices to customers, resolving customer payment disputes, keeping track of customer agreements and invoices, and the day-to-day correspondence of customer inquiries regarding invoicing- Own the customer onboarding process, including filling out customer vendor forms and setting up and maintaining customer portal accounts- Partner with cross functional teams to be a point of contact regarding billing questions- Streamline the AR process through process improvements and automationIn addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.**About you**:You'll thrive as a Senior Billing Analyst if you:- Are accustomed to managing a large transaction volume- Are experienced working in an environment where processes and procedures are being developed- Are a detail-oriented individual with a high sense of urgency and exceptional organizational skillsEven if you don't meet 100% of the above qualifications, you should still seriously consider applying.Research shows that you may still be considered for a role if you meet just half of the requirements.**Our Core Behaviors**:- **Obsess over customer experience.** We deeply understand _what_ we're building and _who_ we're building for and serving.We define the leading edge of what's possible in our industry and deliver the future for our customers- **Move with heartfelt urgency.** We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other.Time is the most limited thing we have, and we make the most of every moment- **Say the hard thing with care.** Our best work often comes from intelligent debate, critique, and even difficult conversations.We speak our minds and don't sugarcoat things — and we do so with respect, maturity, and care- **Make your mark.** We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues.We work as a _team_ to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates**Benefits & wellness**:- Equity ownership (RSUs) in a growing, privately-owned company.- 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (full-time employees working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent care Flexible Spending Account (US only), dependent on insurance plan selection where applicable in the respective country of employment; Employees may also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness where applicable in the respective country of employment- 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave (where local requirements are more generous employees receive the greater benefit); Employees also have access to family planning care and reimbursement- Flexible PTO with a mandatory annual minimum of 10 days paid time off for all locations (where local requirements are more generous employees receive the greater benefit), and sabbatical program- Access to mental wellness and professional coaching, therapy, and Employee Assistance Program- Monthly stipends to support health and wellness, smart work, and professional growth- Professional career coaching, internal learning & development programs-