Research Manager: AI-Driven CX

Hace 21 horas

Mexico City, Mexico City IDC Jornada completa

IDC is seeking a Research Manager to join our CX Applications team, focusing on AI-enabled sales, customer service, and contact center strategies. You will produce market research and competitive intelligence to guide IT buyers and suppliers in AI-powered CX investments.

You will analyze vendor offerings and buyer behavior to shape market sizing, positioning, and strategic guidance, helping IDC establish leadership in AI adoption in customer-facing functions.