Specialist, Implementation
hace 3 días
OverviewThe Customer Implementation Services team provides customer processing implementation support for Mastercard's new and core products and services in the form of processing and technical consultancy/advisory and project management services for existing and new customers.We work in partnership with the account team representatives and market delivery managers / Technical account managers and product delivery in the regional offices and are focused on providing superior technical and product support to customers during their processing implementations.Job DescriptionAct as central point of contact for customers and/or Mastercard customer representatives throughout processing implementation project end-to-end execution.Assess and document customer needs and according implementation impacts on customers' and Mastercard's core and non-core processing systems and platforms.Act as processing implementation advisor, to customers' processing support staff. Provide guidance to execute all necessary processing implementation activitiesDeliver standard through complex implementation activities ensuring quality and reliability of the implementations.Have you good knowledge about electronic payment and related processes such as authorization, clearing and settlement?Are you able to cope with a fast changing and ambiguous environment?RoleDefine scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology.Assures processing interfaces with Mastercard's electronic payment processing systems are compliant with Mastercard's global product rules and specifications.Execute extensive and comprehensive initial end-to-end processing system impact analyses for multiple key customer processing implementation projects in parallel.Execute standard and non-standard customer testing processes, focus on technical processing customer interfaces.All About YouEducation: Bachelor’s degree in Information Technology, Computer Science, Programming, Systems Engineer, Computing Systems Engineer, Telecommunications Engineer or similarAbility to interact well with customersStrong verbal and written communication skills with ability to leverage these skills in a teaching environmentProject management skills.Experience with card management systemsRelevant experience in “Information Technology” system knowledge, with understanding of network technology, applications, and project management.Design thinkingAbility to design HTML using CSSSQL basic - intermediate knowledgeExperience using and querying databasesAPI Knowledge for Java and open languagesDevelopment systems methodologies knowledgeCard payment, Authorization, Clearing and Settlement processes knowledgeKnow the basics of 4 party modelFamiliar with currency conversion conceptsEnglish spoken, Portuguese will be added advantageOccasional domestic and international travelCorporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. #J-18808-Ljbffr
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