Field Services

hace 2 semanas

Xico, México Cognizant A tiempo completo

**Job Summary****Responsibilities**- Lead the technical team in managing and resolving incidents efficiently.- Oversee the Service Desk operations to ensure timely and effective support.- Provide expertise in Service Now to streamline workflows and enhance service delivery.- Ensure the Windows environment is maintained and optimized for performance.- Collaborate with cross-functional teams to identify and implement process improvements.- Monitor and analyze incident trends to prevent future occurrences.- Develop and maintain documentation for incident management processes.- Train and mentor team members to enhance their technical skills and knowledge.- Coordinate with stakeholders to ensure alignment of IT services with business needs.- Implement best practices for incident management to minimize downtime.- Conduct regular reviews of service desk performance and implement corrective actions.- Ensure compliance with company policies and industry standards.- Drive continuous improvement initiatives to enhance service quality and efficiency.**Qualifications**- Possess strong experience in Incident Management and Service Desk operations.- Demonstrate expertise in Service Now for workflow automation and service management.- Have a solid understanding of Windows operating systems and their maintenance.- Exhibit excellent problem-solving skills and attention to detail.- Show ability to lead and mentor a technical team effectively.- Display strong communication and collaboration skills.**Certifications Required**- ITIL Microsoft Certified: Windows Server

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