Amazon Connect Engineer
hace 4 semanas
We're looking for a hands-on Amazon Connect Engineer who can turn complex customer-service requirements into secure, scalable, AI-powered contact-center solutions on AWS.You will own design, build, and optimization of Connect instances that leverage the latest capabilities—omnichannel routing, generative-AI self-service, and real-time analytics—to deliver best-in-class customer experiences.Key ResponsibilitiesArchitect, configure, and maintain Amazon Connect (queues, routing profiles, hours, hierarchies, DID/toll-free numbers).Design IVR and chatbot experiences with drag-and-drop Contact Flows, Amazon Lex, and Amazon Q in Connect for generative-AI self-service.Integrate Connect with AWS services (Lambda, Step Functions, DynamoDB, S3, Kinesis, EventBridge) and third-party CRMs (Salesforce).Implement Contact Lens for real-time transcription, sentiment analysis, screen recording, automated evaluations, and post-contact summaries.Build outbound campaigns (predictive dialer, SMS, email) and configure Voice ID for caller authentication and fraud detection.Automate infrastructure with CloudFormation/CDK or Terraform; establish CI/CD pipelines (CodePipeline, GitHub Actions).Set up monitoring, logging, and alerting via CloudWatch, CloudTrail, and QuickSight dashboards; optimize KPIs such as AHT, SLA, CSAT.Ensure security and compliance (least-privilege IAM, KMS encryption, VPC/SIP security).Produce design docs, runbooks, and knowledge-transfer sessions; provide tier-3 support and root-cause analysis.Qualifications3+ years building or operating cloud contact-center platforms; 2+ years hands-on with Amazon Connect.Solid skills in at least one language (Python, Node.js/TypeScript, or Java).Deep knowledge of AWS core services (Lambda, API Gateway, DynamoDB, S3, IAM, CloudWatch).Understanding of telephony fundamentals (SIP, WebRTC, PSTN, codecs) and contact-center metrics.Experience with REST/JSON APIs, OAuth/SAML, and event-driven integrations.Excellent communication and documentation skills; ability to translate business goals into technical roadmaps.Preferred QualificationsAWS Solution Architect or Amazon Connect Specialty certification.Success migrating from legacy platforms (Genesys, Avaya, Cisco, Five9) to Amazon Connect.Hands-on with Contact Lens analytics, Workforce Management, or WFO integrations.Familiarity with AI/ML services (Bedrock, SageMaker) and data-lake analytics.Exposure to global, multi-region Connect deployments and Global Resiliency patterns.Hands-on experience with Five9, especially in campaign/profiles creation, skill-based routing, IVR design/maintenance, DID assignment/management and List Sync.Proficiency in Five9 reporting tools.BenefitsCompetitive SalaryFun work environmentGrowth Opportunities#J-*****-Ljbffr
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Amazon Connect Engineer
hace 1 semana
Monterrey, Nuevo León, México One Park Financial A tiempo completoWe're looking for a hands-on Amazon Connect Engineer who can turn complex customer-service requirements into secure, scalable, AI-powered contact-center solutions on AWS. You will own design, build, and optimization of Connect instances that leverage the latest capabilities—omnichannel routing, generative-AI self-service, and real-time analytics—to...
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Aws Connect Engineer: Ai-Driven Cloud Contact Center
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Monterrey, México One Park Financial A tiempo completoA financial services company in Monterrey is seeking an Amazon Connect Engineer who can design and optimize contact-center solutions on AWS.The ideal candidate has 3+ years of experience in cloud contact-center platforms and proficiency in AWS services.Responsibilities include architecting Amazon Connect, implementing AI self-service, and ensuring security...
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Manufacturing Engineer
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Monterrey, México Sequoia Connect A tiempo completo**Vacante para la empresa Sequoia Connect en Monterrey, Nuevo León**:Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and Society to Rise.They are a USD 6 billion company with 163,000+ professionals across 90 countries, helping 1279 global customers,...
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Monterrey, México Steam Connect Llc A tiempo completo**Steam Connect** is a leading solar energy company in the U.S.We are currently seeking highly skilled professionals who want to be part of our team.We are looking for a **Photovoltaic** **Sales Engineer** with experience in photovoltaic systems to join our commercial team.This role combines technical expertise with strong sales skills and is key to...
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Lts Manufacturing Engineer
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Lts Manufacturing Engineer
hace 2 días
Monterrey, México Sequoia Connect A tiempo completo**Vacante para la empresa Sequoia Connect en Monterrey, Nuevo León**:Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and Society to Rise.They are a USD 6 billion company with 163,000+ professionals across 90 countries, helping 1279 global customers,...
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Field Sales Manager
hace 4 semanas
Monterrey, México Servicios Comerciales Amazon M A tiempo completoCompleted Bachelor's degree- 3+ years of experience in sales services.- 3+ years as operation logistics leader.- English Intermediate-advancedAre you customer obsessed, relentlessly focused on achieving high standards and results, analytical, execution focused, an experienced sales leader with a strong work ethic?If yes, this opportunity will appeal to...
