CBS Order to Invoice Analyst

No Relocation Assistance Offered #169610 - Hidalgo Mexico City Mexico Who We Are Colgate-Palmolive Company is a caring innovative growth company that is reimagining a healthier future for all people their pets and our planet. Focused on Oral Care Personal Care Home Care and Pet Nutrition we sell our products in more than 200 countries and territories under brands such as Colgate Palmolive elmex hello meridol Sorriso Toms of Maine EltaMD Filorga Irish Spring PCA SKIN Protex Sanex Softsoap Speed Stick Ajax Axion Fabuloso Soupline and Suavitel as well as Hills Pet Nutrition. We are recognized for our leadership and innovation in promoting sustainability and community wellbeing including our achievements in decreasing plastic waste and promoting recyclability saving water conserving natural resources and improving childrens oral health. If you want to work for a company that lives by their values then give your career a reason to smile and join our global team Job Summary Manage the Order to Invoice process within Colgate-Palmolive Best Practice standards (Essentials) and partner with local Customer Development Teams (CDTs) to ensure effective order-to-invoice fulfillment. Serve as the primary point of contact for order and delivery communications primarily with internal customers (e.g. CDO) requiring excellent communication skills. Own end-to-end order management troubleshoot delivery issues process returns and resolve exceptions/claims within Colgate's Selling Terms and Conditions. Accountable for customer service performance and on-time delivery for assigned accounts. Responsibilities Own the Order to Invoice process in line with CP Essentials. Build strong internal customer relationships to enable smooth fulfillment. Partner with CDTs and Logistics to resolve order and delivery issues. Escalate delivery/distribution problems and communicate special requirements to Logistics. Enforce sales policies (terms and conditions) and support compliance. Analyze returns/refusals with CDTs and follow up execution with Logistics. Optimize loads and shipments (e.g. consolidations plant-direct pallet-layer efficiencies). Use SAP to process orders efficiently and minimize manual touches. Prepare weekly/monthly service and cost-to-serve updates for CDTs and CS&L. Be accountable for CS KPIs (e.g. Fill Rate OTD Perfect Order) and drive corrective actions. Operate within Customer Service and Distribution guidelines to optimize service and delivery cost. Required Qualifications Education: Bachelors degree in Industrial Engineering International Business or related field. Experience: 1 year in Customer Service/Order Fulfillment Planning Sales Logistics or Supply Chain. English: Advanced proficiency. Platforms/Programs: Advanced Excel and SAP (order processing/fulfillment) Desired Qualifications DOMO for KPI analysis and visualization. Google Workspace (Sheets Slides Drive) for collaboration and reporting. Proven experience managing the full Order to Invoice cycle. Familiarity with delivery appointment scheduling at customer DCs and carrier coordination. Our Commitment to Sustainability With the Colgate brand in more homes than any other we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy. Our Commitment to Diversity Equity & Inclusion Achieving our purpose starts with our people ensuring our workforce represents the people and communities we serve and creating an environment where our people feel they belong; where we can be our authentic selves feel treated with respect and have the support of leadership to impact the business in a meaningful way. Equal Opportunity Employer Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender gender identity sexual orientation national origin ethnicity age disability marital status veteran status (United States positions) or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject Accommodation Request should you require accommodation. #J-18808-Ljbffr