Operational Excellence Specialist
hace 3 semanas
Job Title: Human Resources Operations SpecialistThe role of the Human Resources Operations Specialist is to deliver HR operational excellence for employees across Mexico, while also supporting broader HR services throughout North America.- Key Responsibilities:- Manage the full onboarding process, including pre-employment documentation, start date coordination, and new hire orientation facilitation.- Oversee background checks and employee status changes (e.G., intern-to-employee conversions) to ensure accuracy, confidentiality, and compliance.- Maintain and safeguard employee physical files in accordance with local labor laws and audit standards.- Monitor mandatory training compliance and collaborate with vendors and internal committees to ensure adherence to local regulations.- Serve as the primary contact for HR-related inquiries via the myHR Mexico inbox, providing timely and policy-aligned resolutions.- Coordinate local committee activities, engagement events, and wellness initiatives, ensuring proper documentation and participation.- Act as the Mexico HR Operations SME, advising on local regulatory requirements and ensuring alignment with regional and global HR processes.Additional Duties:- Provide Tier 1 HR support via the myHR North America phone line, addressing inquiries from employees in the U.S. and Canada.- Support HR documentation, data audits, and reporting to maintain compliance and operational accuracy across the region.- Identify and recommend process improvements to enhance efficiency and service delivery within HR Operations.- Collaborate and share best practices with HR Operations partners across regions to promote process consistency.Requirements:- Bachelor's degree in Human Resources, Business Administration, or a related field.- 3–5 years of HR experience, preferably within a shared service or regional HR operations environment, supporting Mexico and/or North America.- Experience managing key HR operational processes such as onboarding, background checks, data maintenance, and compliance tracking.- Strong knowledge of Mexican labor legislation and HR operational requirements (e.G., employee files, contracts, and training compliance).- Familiarity with North American HR practices, with the ability to provide support and guidance aligned to U.S. and Canada HR policies and procedures.- Experience with HRIS platforms and proficiency in Microsoft Office Suite; Workday experience strongly preferred.- High attention to detail and analytical skills, including the ability to manage data integrity, generate reports, and identify trends or process improvement opportunities.- Excellent communication and interpersonal skills, with the ability to deliver clear, service-oriented support to employees and stakeholders.- Proven ability to manage sensitive and confidential information with professionalism, discretion, and sound judgment.- Ability to handle multiple priorities and deadlines in a fast-paced, dynamic environment while maintaining accuracy and service quality.- Fluency in English and Spanish, both written and verbal, is required.We Offer:- A competitive salary.- A Major Medical Expense Plan.- Life insurance.- A Saving fund: 10% of your base salary.- A Christmas bonus averaging 30 days' pay for every year.- Grocery & Restaurant vouchers.Please note that this position requires availability to go to the office 2 times per week.
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