Associate Application Support

**Associate Application Support****About the AstraZeneca**AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development, and commercialization of prescription medicines for some of the world's most serious diseases.But we're more than one of the world's leading pharmaceutical companies.At AstraZeneca, we're proud to have a unique workplace culture that inspires innovation and collaboration.Here, employees are empowered to express diverse perspectives - and are made to feel valued, energized and rewarded for their ideas and creativity.**About the team**Join the Enabling Units IT team at AstraZeneca, where we support all operations and are on a mission to do more and be more.This is an exciting opportunity to shape our journey towards becoming a tech-enabled enterprise.We're introducing new solutions and technology through our investment in automated processes.It's by driving greater consistency and efficiency, that we will help to accelerate our next chapter of growth.**About The role****The Associate Application Engineer** **will be accountable for**:- Support Integration Platforms, resolved platform and integration issues.- Monitor production system to ensure it is operating in a manner consistent with Service Level Agreements (SLA's)- Take lead during remediation of priority incidents and update stakeholders and partners as appropriate in alignment in AstraZeneca priority communication process.- Proactive in identifying areas for process improvement or finding opportunities for Automation.- Liaise with multiple stake holders including users, infrastructure/middleware teams, 3rd party software vendors for resolving issues and potential process improvements.**Requirements**:**Essential**- Proficient in English- IT support as L2, L3- Intermediate Knowledge: Salesforce, IQVIA- Data Base, Oracle or SQL Server or any RDBMS- ITIL knowledge- MS Office Excel- Good service attitude**Desirable**- Experience on Global Support- Experience working with Vendors or contacting 3rd parties companies.- SNOW or other ticketing tool knowledge (Remedy, HPSM)- Reporting skills- Experience with technologies such as: JDBC, Data, REST, SOAP, Java, APIs, VMs, Perl, JSON, XML, XSD, RAML, OAS**Why AstraZeneca?**At AstraZeneca when we see an opportunity for change, we seize it and make it happen, because any opportunity no matter how small, can be the start of something big.Delivering life-changing medicines is about being entrepreneurial - finding those moments and recognising their potential.Join us on our journey of building a new kind of organisation to reset expectations of what a bio-pharmaceutical company can be.This means we're opening new ways to work, pioneering cutting edge methods and bringing unexpected teams together.Interested?Come and join our journey.**So, what's next**Are you already imagining yourself joining our team?Good, because we can't wait to hear from you.**Where can I find out more?**Our Social Media:**AstraZeneca is an equal opportunity employer.****Strong English communication skills required.****Positions are open to Mexican Citizens and official residents of Mexico.****Location: Guadalajara **(hybrid - Expectation of working in the office 3 days a week)When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines.In-person working give us the platform we need to connect, work at pace and challenge perceptions.That's why we work, on average, a minimum of three days per week from the office.But that doesn't mean we're not flexible.We balance the expectation of being in the office while respecting individual flexibility.