Client Experience Analyst
hace 3 semanas
Summary This role requires a commitment to exceptional customer experience in all areas of service, teamwork, attitude, communications, creativity, and quality. Essential Duties and Responsibilities Monitor progress and completion of client incoming requests through the CRM tool to ensure service levels are met. Analyze and report on request trends and service level performance. Participate in periodic client meetings to present on service level, performance, and productivity. Produce and maintain Standard Operating Procedure (SOP) documents based on processes established during implementation and ongoing servicing. Support client system users by conducting system training, setting up, and modifying user accounts. Engage in ongoing communications to ensure clients are kept informed on credit reporting and compliance changes and updates. Handle escalations that may come from the support team regarding processes and tasks. Conduct periodic system audits to ensure client account settings are aligned with SOPs. Qualifications / Requirements Bachelor's degree in business administration, or related fields; or equivalent experience in client support roles. Proficient in Microsoft Excel and PowerPoint; and experience with Salesforce CRM tool. Ability to navigate in different systems or software. Exercises sound judgment and independent decision‑making skills. Experience with using Microsoft Teams or similar collaboration software. Proficient in the latest web technologies. Be a team player and strive to make those around you happy to be at work. Salary $23 - $25, per month Job Types Full‑time, Permanent COVID‑19 Considerations The office is ready to go back as soon as the conditions are safe for everyone. Protocols are in place and we all will need to comply. #J-18808-Ljbffr
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Client Experience Analyst
hace 3 semanas
Xico, México Concord Servicing De Mexico A tiempo completoSummary This role requires a commitment to exceptional customer experience in all areas of service, teamwork, attitude, communications, creativity, and quality. Essential Duties and Responsibilities Monitor progress and completion of client incoming requests through the CRM tool to ensure service levels are met. Analyze and report on request trends and...
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Customer Experience Analyst
hace 2 semanas
Xico, México Thomson Reuters A tiempo completoCustomer Experience Analyst Are you passionate about the chance to bring your experience to a world‑class company that is market‑leading for both content and technology? If yes, we are looking for you. Join our team and be responsible for taking care of the end‑to‑end customer experience, helping to spread this customer‑focused culture within the...
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Treasury Client Service Analyst
hace 3 semanas
Xico, México Jpmorganchase A tiempo completoA leading financial services firm in Veracruz, Mexico is seeking a Client Service Transactional Analyst. This role involves assisting clients with treasury operations and resolving inquiries while ensuring high-quality service. Candidates should have at least one year of related experience, be fluent in English and Spanish, and possess strong analytical and...
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Senior Client-Server Software Analyst
hace 3 semanas
Xico, México Global Payments Inc. A tiempo completoA financial services company in Veracruz, Xico is seeking a Client Server Software Analyst III. The role involves coding, debugging, and maintaining applications while ensuring compliance with industry standards. Candidates should possess a Bachelor's degree in a related field and typically have a minimum of 4 years of relevant experience in system design,...
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Senior Client-Server Software Analyst
hace 3 semanas
Xico, México Global Payments Inc. A tiempo completoA financial services company in Veracruz, Xico is seeking a Client Server Software Analyst III. The role involves coding, debugging, and maintaining applications while ensuring compliance with industry standards. Candidates should possess a Bachelor's degree in a related field and typically have a minimum of 4 years of relevant experience in system design,...
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Treasury Client Service Analyst
hace 3 semanas
Xico, México Jpmorganchase A tiempo completoA leading financial services firm in Veracruz, Mexico is seeking a Client Service Transactional Analyst. This role involves assisting clients with treasury operations and resolving inquiries while ensuring high-quality service. Candidates should have at least one year of related experience, be fluent in English and Spanish, and possess strong analytical and...
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Data Analyst
hace 3 semanas
Xico, México Virtustant A tiempo completoJoin to apply for the Data Analyst role at Virtustant. Our Client is a consumer‑focused company operating in the digital and e-commerce space. The organization relies heavily on data to understand customer behavior, optimize operations, and support strategic decision‑making across teams. Job Description We are looking for a Data Analyst to help Our...
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Client Experience
hace 3 semanas
Xico, México Concord Servicing De Mexico A tiempo completoA leading client servicing firm based in Mexico seeks a dedicated individual for a full-time position focused on exceptional customer experience. Responsibilities include overseeing client requests via CRM, analyzing service performance, and supporting client system users. Candidates should hold a Bachelor's degree in business administration, be proficient...
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Client Experience
hace 3 semanas
Xico, México Concord Servicing De Mexico A tiempo completoA leading client servicing firm based in Mexico seeks a dedicated individual for a full-time position focused on exceptional customer experience. Responsibilities include overseeing client requests via CRM, analyzing service performance, and supporting client system users. Candidates should hold a Bachelor's degree in business administration, be proficient...
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Senior Client Success
hace 4 semanas
Xico, México Circana Careers A tiempo completoA leading data solutions company seeks a Retail Client Service Analyst in Mexico, with responsibilities including client communication, data analysis, and project management. The ideal candidate has strong organizational and communication skills, is comfortable with technology, and has a BA/BS degree or relevant experience. This position offers a hybrid work...