Workplace Technology Analyst

**Your Team responsibilities**- 24 X 7 helpdesk support, monitor and respond quickly and effectively to requests and incidents received to IT helpdesk over call and ticketing system.- Access provision, troubleshooting and resolving daily issues reported by users.- Provide Level 2 technical support for Windows platform.- Provide technical support for Network and phone.- Coordinate with infrastructure, Application management and other global teams for issues which require escalation.- Identify key areas for automation and optimization to enhance productivity- Identify opportunities for optimizing system performance and provide suggestions for development.- Should have exposure handling escalations and complex issues.**What we will offer you**:- At MSCI, we provide competitive benefits programs in every region in which we do business.While our benefits plans vary in availability in our different locations, we offer a broad range of benefits that are part of the value you receive as a MSCI employee.Wherever you are with us, you will find benefits that can help ensure your health and well-being and contribute to your financial security.- A hybrid work environment, for the vast majority of employees, offering a more progressive way of working to give you the flexibility, accountability, and responsibility to empower you to perform at your very best.At the center of this way of working is a culture which is built on a strong foundation of trust.We trust our people and they trust our organization's leaders to support them.- An inclusive and performance driven culture where you are empowered to maximize your potential in an environment where all individuals are respected and encouraged to bring their authentic selves to work- A purposeful approach to Wellbeing to provide you with all the resources you need to be your best at work and in your personal life.Our Here For You Employee Assistance Program provides confidential emotional support with local experts, financial and legal advice in a wide range of issues as well as access to online information, resources and tools.All the services are available for our employees free of charge.**Your key responsibilities -**- Have at least 2-4 years relevant experience in IT.- Have a good and relevant degree.- Preferable ITIL certified.- Good knowledge of Incident and Problem Management.- Be an excellent communicator in English, both written and verbal.- Good Telephone etiquettes.- Be both creative and imaginative in their thinking and approach to problem diagnosis, as well as being structured and disciplined when following process.- Be results oriented.- Be client oriented.- Be service oriented.**Your skills and experience that will help you excel **_- _**Be a strong technologist in below fields:- Be an excellent in Windows desktop support with remote tools- Good knowledge on Windows Server Administration ***** and above) \ Azure AD.- Good knowledge on Active Directory Configuration and troubleshooting.- Good knowledge on Microsoft Exchange **** and O365.- Good Knowledge on PowerShell.- Good Knowledge on DNS, DHCP, DFS, Proxy, Group Management, Group Policy.- Liaising with IT colleagues and vendors from around the globe.- Administration knowledge on MDM Intune.- Working knowledge of Exchange Online \ Office 365, Azure Active Directory, Azure PIM Management, Teams Admin center, SharePoint Online, PowerBI\Power App, Microsoft Streams and OneDrive, Intune, PowerShell scripting, Desktop Infrastructure (VDI).- Desktop Windows 10/Office/ O365 / and other common desktop related support.- Advanced troubleshooting and problem-solving skills.- Demonstrable ability for automating tasks using current and industry accepted scripting languages.- Ability to spot and address issues that require attention before they are raised by the user community- Ability to learn and master new technologies- Industry certifications a plus**How we'll support you**- Coaching, support and encouragement from experts in your team- Access to a wide range of learning opportunities to support your growth and development- Customizable learning journeys to help you navigate your professional development- Transparent performance-based compensation schemes- Employee Resource Groups: MSCI Pride, Black Leadership Network, Women's Leadership Forum, Women in Tech, Asian Support Network, All Abilities, HolaMSCI and Climate Action Group.**About MSCI and our teams**MSCI is a leading provider of critical decision support tools and services for the global investment community.With over 50 years of expertise in research, data and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios.We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.Our va