Resolution Specialist Advisor
hace 3 semanas
Resolution Specialist**Department**: Customer Service**Status**: Non-Exempt**Reports To**: Customer Service SupervisorNature of WorkThis position independently addresses member problems through investigation and tracking of individual incidents as they were handled by the respective departments in our company, while following policies and procedures.Negotiates mutually agreeable resolutions with our members while still maintaining the highest levels of member satisfaction with the least cost impact to Interval International.This position also provides technical assistance to members and non-members using Interval's websites to obtain information or conduct getaway, travel or exchange transactions.**Responsibilities**:Handles inbound telephone calls from members.Answers questions, independently resolves problems related to any service Interval International provides.Resolves customer service issues at a supervisor authority level.Analyzes problems giving careful attention to cost implications of compensation and reach independent decisions for resolutions.Maintain an in-depth knowledge of all products offered by Interval to be able to explain product benefits to customers in ways that address their problems.Consults with appropriate departments or individuals for problem resolution.Performs follow up and resolution of member problems referred to Customer Service from other department i.e., Accounting, Exchange, Vacation Assistance, Resort Assistance, Travel, Legal, Cruise and our International Offices.**Documents all contacts**: phone, letter, referrals, etc. to supplement the database used as reference for Member Services with regards to members who have required special handling.Issues compensation including any internal compensation and/or including options listed on authorized and approved compensation sheet as needed and records in database.Assists Owner Services managers from client resort groups by responding to their owner's concerns and requests such as, membership maintenance items, service concerns, etc.Provides technical assistance to members and non-members using any of Interval's websites.Performs other related duties as required.Knowledge, Abilities and SkillsPreferred one year exchange experience of which six months is special services account experience.Must be computer literate.Must be able to communication effectively both orally and in writing.Must possess excellent customer service and problem-solving skills.Must be detail oriented and possess excellent organizational skills.Must be able to remain calm and courteous in emotionally charged or stressful situations.Must be able to set priorities, manage time and meet deadlines.Must posses the ability to create accurate, error-free work.Must be able to work shifts and weekends.Physical RequirementsSitting, speaking on the telephone, looking at the PC monitor and typing for extended periods of time.
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Senior Sql Server Dba
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Xico, México Ntt Data A tiempo completoA global business and technology services provider is seeking a Database Admin Specialist Advisor in Mexico City.The role involves developing and managing SQL databases, supporting installations, and ensuring optimal performance.The ideal candidate will have over 7 years of experience as a DBA and strong problem-solving skills, contributing to strategic...
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Delivery Specialist Advisor
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Premium Merchant Resolution Specialist
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Xico, México Doordash A tiempo completoA leading logistics company based in Mexico, Veracruz, seeks a Premium Resolution Partner to enhance Merchant support. This role involves directly assisting Merchants in navigating complex issues, advocating for their needs, and ensuring a high-quality service experience. Candidates should possess account management experience, familiarity with CRM tools...
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Premium Merchant Resolution Specialist
hace 2 días
Xico, México Doordash A tiempo completoA leading logistics company based in Mexico, Veracruz, seeks a Premium Resolution Partner to enhance Merchant support. This role involves directly assisting Merchants in navigating complex issues, advocating for their needs, and ensuring a high-quality service experience. Candidates should possess account management experience, familiarity with CRM tools...
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Contracts Negotiation Specialist Advisor
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Sap Finance Application Specialist
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Xico, México Nouryon A tiempo completoAt Nouryon, our global team of Changemakers takes positive action every day, to reach higher collectively and individually.We create innovative and sustainable solutions for our customers to answer society's needs – today and in the future.We are looking for team members who bring ideas forward, champion others and work together to do better.Does that...
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hace 7 días
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People Relations Specialist
hace 1 semana
Xico, México S&Amp;P Global A tiempo completoAbout the RoleThe Employee Relations Specialist is responsible developing and maintaining trust between the organization and its employees.Responsibilities and ImpactConflict Resolution – Mediate and resolve employee disputes, providing guidance and support to both employees and management.Policy Implementation – Assist in the development and enforcement...
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People Relations Specialist
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Xico, México S&Amp;P Global A tiempo completoAbout the RoleThe Employee Relations Specialist is responsible developing and maintaining trust between the organization and its employees.Responsibilities and ImpactConflict Resolution – Mediate and resolve employee disputes, providing guidance and support to both employees and management.Policy Implementation – Assist in the development and enforcement...
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Delivery Specialist
hace 3 semanas
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