Technical Sales Manager

Overview Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil‑based materials. By enabling businesses and consumers to make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils Position UPM Raflatac is looking for a Technical Sales Manager in Tultitlan, Mexico who will be responsible for technical sales in Latin America and will be a member of the Americas sales team that shares the same annual targets. The Technical Sales Manager will provide technical expertise and solutions to customers and end‑users and support the internal Customer Sales & Support Team, Field Sales, and Customer Service in the sales and inquiries of technically complex products and special products. Greeting from your future manager - I am excited to welcome a new Technical Sales Manager to our Team. Our goal is to provide our Customers high quality products and solutions with world‑class service. In this role, you will have an opportunity to work with both Customers and internal partners. Are you ready for the opportunity to make Technical Sales part of the UPM Raflatac sales strategy? If so, come join the team - Eric Owen, Technical Support Manager Responsibilities Take part in the sales of technically complex range products, support new product launches and promote UPM Raflatac products and service offer. Target homologation of UPM Raflatac products wherever applicable at converters and end users, provide product solutions for tailored and menu products, excluding projects where Product Managers provide the solutions. Organize product trainings locally to Field Sales, Customer Service, and Sales & Support Team and externally to customers and end users. Handle customer remarks and claims whenever Field Sales, Customer Sales & Support Team, Customer Service, or Operations need technical support, act as a link between customer and production sites in solving technically complex cases (no solution or unjustified) and support the overall quality level improvement of the factories. Collect and share information internally about the latest industry solutions and technologies. Contribute to build up the in‑depth company intelligence about label converting, printing, die‑cutting and dispensing, initiate development projects with local Original Equipment Manufacturers. Develop company’s brand relations and end‑use initiatives, support Claims‑related lab activities and responsibilities, become proficient in Raflatac systems with the ability to gather and interpret data related to potential customer issues. Qualifications You have a university degree in a relevant field, min. 5 years of experience in a similar role or field. You have experience or knowledge of the packaging or labelling industry and market. You have a proven history of sales, ideally in B‑to‑B environment field or technical sales. You have an ability to understand technically complex products. Fluent in Spanish and English; Portuguese a plus. Benefits A meaningful job – We have an inspiring purpose “We create a future beyond fossils.” Our work is impactful and transformative. A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well‑being of our colleagues. We support the work‑life balance of all our employees. Development opportunities – We offer great opportunities to learn and grow throughout your career. We are an international, multi‑business organization offering plenty of avenues for personal growth. Responsible employer – Sustainability is at the core of everything we do. We are committed to ambitious, science‑based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves. Additional Information Location: Tultitlan, Mexico. Ability to travel approximately 50% of the time. LI-POST #J-18808-Ljbffr