Training Supervisor

hace 3 semanas

Monterrey, México Sequium Asset Solutions Llc A tiempo completo

Description:**ONSITE POSITION****Key Responsibilities**:- Supervise and support new hire trainees during the New Hire Training sessions through to the OJT phase- Deliver structured and interactive training sessions and real-time call coaching- Monitor performance metrics (calls, compliance, quality scores as needed)- Provide daily feedback, performance summaries, and escalate concerns as necessary- Collaborate with HR and Operations teams to ensure smooth transition to production- Maintain accurate and timely training records and progress reports- Reinforce company policies, FDCPA, and CFPB guidelines, and collection compliance standards- Recommend retraining or continued onboarding based on performance evaluations**Requirements**:- Minimum 1 year of experience in 3rd party debt collections- Previous experience in training, coaching, or mentoring team members- Strong understanding of FDCPA, CFPB, and other regulatory standards- Excellent communication, presentation, and interpersonal skills- Strong problem-solving and performance evaluation capabilities- Familiarity with collection systems, dialers, and CRM tools (Latitude and LiveVox would be a plus)- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)- Ability to adapt quickly to changes in systems, scripts, and regulations- Positive, energetic attitude with a genuine interest in employee development- Prior experience in training and supervising trainees during the On-the-Job Training (OJT) phase- Experience as a Trainer, Supervisor, Team Lead, or Floor Support- Knowledge of adult learning principles and training methodologies- Experience with Learning Management Systems (LMS)

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