It Technical Support Specialist

Hace 5 días

Apodaca, Nuevo Leon, México Ultimatevpoint Jornada completa

Responsibilities

  • Provide onsite technical support to both domestic and international end users on PCs, laptops, printers, peripherals, and mobile devices.
  • Diagnose and resolve hardware, software, connectivity, and configuration incidents for local and global users.
  • Attend, update, and document tickets in English.
  • Coordinate with remote support teams, generally in English.
  • Support in connection, disconnection, labeling, and validation of network and power cabling.
  • Execute technical procedures under remote instructions.

Requirements

  • Minimum three years of experience in technical support to domestic and international end users in a corporate environment.
  • Proven experience in support for personal computers, laptops, printers, and peripherals.
  • Experience in Smart Hands activities for IT infrastructure.
  • Intermediate to advanced English for technical communication and ticket documentation with global users.
  • Experience using ticket management tools.
  • Ability to work independently with limited supervision.
  • Excellent service attitude, professional communication, and customer orientation.

Academic Background

  • Technical degree or university studies in computer science, systems, IT, or related fields. Prior professional experience in the field is strictly required for this position.
  • Practical experience will carry more weight than academic level.

Preferred Qualifications

  • Basic knowledge of TCP/IP networks.
  • Experience with Microsoft Windows, Microsoft 365, and Active Directory.
  • Experience with international corporate clients.
  • Technical certifications.
  • Requerimientos- Educación mínima: Educación superior - Licenciatura 2 años de experiencia Idiomas: Inglés Conocimientos: Itil, Microsoft 365, Tcp ip Palabras clave: tecnologias, la, informacion, it, apoyo, soporte, especialista