Account Support Management

hace 3 semanas

Tlaquepaque, México Hewlett Packard Enterprise A tiempo completo

Account Support ManagementThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.**_Job Family Definition:_****_ Management Level Definition:_****_ Responsibilities: _**- Integrate technical knowledge and business understanding to create solutions for customer.- Mentor/consult with team members, other organizations, customers, and vendors on complex issues.- Resolve technical and some business incidents independently.- Mentor/assist less-experienced team members on complex incidents.- Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.- Review support plan for business indicators and map to company service solutions.- Develop and grow assigned customer account relationships with complex and strategic accounts.- Act as trusted advisor in the consultant role for customer and company sales teams.- Design and deliver support solutions using specific industry knowledge and expertise; Assist Mission Critical or project manager in solution formation and lead Mission Critical delivery team in planning, delivering, and managing complex support solutions.- Provide suggestions for operational efficiencies.- Create and deliver Value Based Delivery (VBD) account plans for assigned accounts.- Lead Customer Expectation management as part of escalation process.- Give inputs to operational methods and programs that may affect the business management strategy in a geographic area.**_ Education and Experience Required: _**- Bachelor's degree preferred or Associate degree holder (technical field) with 6- 8years working experience in related fields desired.**_ Knowledge and Skills: _**- Some in-depth knowledge of corporate organization and policies.- Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.- Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge.- Anticipate Customer needs, develop proposed solutions, and build consensus.- Provide Mission Critical customer recommendations to improve processes.- Experienced knowledge of change management process and tools in complex environment.- Advanced skills in project management, communication, analysis, and presentation.- Expertise in area of focus and knowledgeable of future technology directions.- Mission Critical and ITIL certifications.**Job**:Services**Job Level**:Expert**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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