User Computer Transition Specialist

hace 3 semanas

Guadalajara, México Opentable A tiempo completo

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality.We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.Every employee at OpenTable has a tangible impact on what we do and how we do it.You'll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.Hospitality is all about taking care of others, and it defines our culture.You'll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.**The Role**:OpenTable is looking for a User Computer Transition Specialist to join the IT team (under contract for up to six months).This individual will be responsible for assisting OpenTable users to transition their company-owned computers to the Intune platform.This will be accomplished by contacting users from a master list and coordinating working sessions with them to complete this transition.We're looking for this individual to have strong communication and documentation skills and the ability to understand scripting concepts on a Windows computer.The User Computer Transition Specialist will also:- Provide accurate documentation for each user to track progress throughout the transition process- Effectively communicate with users with strong English communication skills- Work independently on projects while maintaining communications with the supervisor regarding progress and issues- Troubleshoot issues and collaborate with the technical team for solutions and resolutions- 2+ years of experience in customer service or a technical support role- Strong English communication skills, both verbal and written- Excellent documentation and tracking skills- Familiarity with scripting concepts used on Windows computers (batch files, PowerShell scripts, etc.)- The ability to work independently and proactively to ensure tasks are completed to deadline and quality standards- Strong problem-solving skills**Working Conditions**:- The position is a temporary position and may hold up to a 6 months contract- Hours are flexible to your work location but may vary depending on the project needs and time constraints- This is a work from home/remote position**Benefits**:- OpenTable provides Mexican Social Security (IMSS)- Christmas Bonus - 30 days- Paid Time Off - 20 days a year- Vacation Premium - 25%- Bereavement Leave - 3 days- Marriage leave - 3 days- Bonuses- Dental Insurance & Life Insurance- Major Medical Insurance**Diversity, Equity, and Inclusion**:OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming.Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners.Representation matters.

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