Mx After Hours Representative
hace 3 semanas
**Wake up each day knowing that you are a part of something special.Something real.Something bold.**:**Are you looking for a place where you will have a role in shaping an industry?**:MX After-Hours Representatives on Operations Support are responsible for providing support to our customer accounts with freight shipping to or from Mexico, during the after-hours shift.They are tasked with scheduling appointments, coordinating with customs brokers and Mexican carriers, identifying potential problems and appropriate solutions, and ensuring their loads are serviced properly.All MX After-Hours Representatives on Operations Support understand the value and importance of delivering high quality service both internally with our carrier/operations teams and externally with our customers.DAILY TASKS & RESPONSIBILITIES (include, but not limited to):- Ensure the customer receives the same high level of service and experience that is expected within the rest of the company.- Develop strong relationships with customers' planners, logistics teams, and facilities.- Schedule all customer shipments correctly with all pertinent information and documentation.- Build reputable relationships with Carrier Reps and Managers.- Develop strong relationships with transfers and vendors.- Monitor book of business to ensure loads are tracked and updated in timely fashion; ask Carrier Reps to check on problematic loads & work with them to reduce the potential for costly issues.- Notify appropriate parties in event of service delays, and update & resolve incidents in accordance.- Prioritize and respond to both internal and external requests in a timely, effective, and professional manner using the appropriate method of communication.- Ensure all updates recorded in the system are both timely and accurate.- Identify potential problems and come up with appropriate solutions; escalate as needed.- Effectively communicate with internal and external contacts.- Understand escalation process and escalate as needed when issues arise.- Know how to effectively, gather, organize, and analyze data on a regular basis to identify new opportunities and threats.ESSENTIAL SKILLS & CHARACTERISTICS:- Fluent in English, written and spoken- Clear, effective, and professional communication skills- Organization, accuracy, and attention to detail- Extreme multi-tasking ability- Ability to build strong relationships and be a team player- Problem solving ability, issue resolution skills, proactive diligence- Confident decision making skills- Customer service skills- Self-motivation, takes initiative- Ability to work independently and as part of a team- Ability to learn and adjust rapidly as the team grows- Takes initiative- Positive attitude**Why Coyote?**:- Onsite training and ongoing career development.- Competitive pay.- Comprehensive benefits package.- Internal advancement opportunities for high performers.- Global opportunities.- Casual dress & many perks.- Diverse and Inclusive environment.- Opportunities to impact the world around you through our 360 sustainability initiatives.**Important Notice to US Applicants**:Coyote is an at-will employer.We are an Equal Opportunity Employer.Please view Equal Opportunity Posters provided by the OFCCP.
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Operations Representative
hace 4 días
Guadalajara, México C.H. Robinson A tiempo completoJob ID: R45120**Operations Representative - After Hours (12am-8am, Wednesday-Sunday)**Primary Location: Guadalajara, Jalisco MexicoAs an **Operations Representative**you will ensure operational excellence through supporting both internal and external customers and carriers. You will do this by tracking and tracing our shipments, making appointments, entering...
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Operations Representative
hace 4 días
Guadalajara, México C.H. Robinson A tiempo completoJob ID: R45120 **Operations Representative - After Hours (12am-8am, Wednesday-Sunday)** Primary Location: Guadalajara, Jalisco Mexico As an **Operations Representative**you will ensure operational excellence through supporting both internal and external customers and carriers. You will do this by tracking and tracing our shipments, making appointments,...
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