Support Engineer, B2B Payments

2+ years of development or technical support experience- Experience troubleshooting and debugging technical systems- Experience in Unix or Linux OS- Experience scripting in modern programming languages- Proficiency in one or more general-purpose programming languages, such as: Java, C/C++, C#, Objective C, Python, JavaScript.As a Support Engineer on the team you will take ownership over the software support and configuration.You will work with development teams for software product release, coordination, and deployment.You will provide support for incoming customer inquiries, perform extensive and deep troubleshooting tasks covering multiple products, features, and services.You will be responsible of creating and setting the standard for documenting the Standard Operational Procedures as well as coordinate with development teams to have the right level of information.You will mentor new Support Engineers.You will collaborate with development teams on Operational Readiness and Scalability for our services to be running on desired SLA.You will provide support and system status reporting.You will work on automation and maintenance of our service hardware and software, finding and proposing the best possible setup considering all factors such as traffic, load, availability, etc.The software you will be supporting will require a breadth of technical development knowledge (i.e. distributed systems, search indices, big data, orchestration software, analytics software).Key job responsibilities- Have the ability to learn technical concepts quickly with a strong sense of urgency- Have enthusiasm for working in a fast paced, rapidly changing environment- Be a creative problem solver, who is passionate about innovation and customer experience.- Have strong written and oral communication skills- Can deal with ambiguity; work with minimum supervision- Dive Deep while working with stakeholders by troubleshooting, diagnosing, and resolving problems across various technologies- Create and update engineering or documentation.Define standards for engineering documentation.- Develop runbooks, or build tools, used by customers or other Support Engineers- Identify customer pain points, raising concerns with engineering, to implement support improvement opportunities- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services- Work on operations and maintenance driven coding projects, primarily in Java.- Software deployment support in staging and production environments- Develop tools to aid operations and maintenanceA day in the life- Dive Deep while working with customers, troubleshooting, diagnosing, and resolving problems across various technologies- Create and update engineering or customer-facing documentation- Develop runbooks, or build tools, used by customers or other Support Engineers- Identify customer pain points, raising concerns with engineering, to implement support improvement opportunitiesAbout the teamB2B Payments Enablement team team owns the onboarding of Payment Methods and features for Amazon Business to be able to use it at Checkout, as well as the payment execution of all Amazon Business transactions at Checkout experiences such as the regular checkout flow and digital payments.- A Bachelor's or Master's degree in Computer Science, Information Science, Engineering, Mathematics, or a related field, or experience equivalent to a Bachelor's degree based on Five or more years of work experience- At least 3 years' experience as Support Engineer with minimum 1 year as Developer- Supporting implementations enterprise-wide Web Applications with different geographies.- Scripting Knowledge (Shell, Powershell), Server and Database monitoring.- An understanding of computer networking fundamentals- Ability to run and debug code through an IDE