Assistant Manager, LACA Product Analytics

Assistant Manager, LACA Product Analytics & Optimization Location: Mexico City We are seeking an Assistant Manager to drive product analytics, production quality management, and experience optimization for our LACA digital experience. In this role, you will help identify, surface, and resolve critical issues across the customer journey to ensure stability, improve funnel performance, and enhance the experience for our customers. You will collaborate closely with regional product leadership and cross‑functional teams to deliver a seamless, reliable, and world‑class customer experience. Role Responsibilities Functional testing and issue identification: perform thorough user‑facing testing across the LACA experience (mobile / web) to proactively identify and surface issues. Issue triage and resolution: report, prioritize, and support resolution of critical issues, working closely with engineering and operations teams. Error monitoring and stability management: monitor error spikes in production, coordinate timely fixes, and safeguard customer experience stability. End‑to‑end experience improvements: drive improvements to the customer experience (from inception through execution) based on analytics and hypothesis testing, not only fixing the root cause of the problem but taking the experience to the next level. Funnel performance tracking: track funnel metrics to measure stability, identify conversion issues, and recommend quick wins and scalable improvements. Analytics and insights collaboration: partner with the LACA Regional Product Lead to generate funnel analytics and insights that guide prioritization and optimization efforts. Role Requirements 3+ years of experience in product management, quality assurance, or related discipline, with a focus on digital products (mobile / web) and/or business data analysis or consulting. Proven ability to test, identify, and resolve issues in live production environments. Strong analytical skills with experience in funnel analysis and performance tracking. Comfortable working cross‑functionally with engineering, operations, and product leadership. Capable of preparing cost‑benefit analysis and documenting business cases. Excellent problem‑solving, communication, and organizational skills. Ability to balance proactive issue detection with long‑term platform and product stability goals. Benefits You will also have access to short‑term incentives, multiple health insurance options, accident and life insurance, and access to best‑in‑class development platforms. Your Mexico‑specific benefits include: Grocery voucher 2 personal days off Savings fund Insurance for major medical expenses, vision, dental Online medical insurance 24/7 Special days for marriage or completion of an academic degree Western Union values in‑person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. Estimated Job Posting End Date: 01-07-2026 #J-18808-Ljbffr