Assistant Store Manager FT

EEO Statement: Hat World Inc. Lids Holdings Inc. dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World Inc. prohibits discrimination against employees and applicants for employment based on race, color, religion, creed, national origin, alienage, citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. Hat World Inc. provides reasonable accommodation for disabilities in accordance with applicable laws. Notice to Applicants: In connection with your application we collect information that reasonably relates to or describes you (Personal Information). The categories of Personal Information that we collect include your name, government‑issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment, record‑keeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and company policies. Need accessibility assistance to apply: Applicants who require accessibility assistance to submit an employment application please email. A member of our Talent Team will respond as soon as reasonably possible. This email address is only for individuals seeking accommodation when applying for a career at Lids. Location: 9083 – The Shops at Santa Anita About Our Company Lids Sports Group is the largest licensed sports retailer in North America selling fan and fashion‑oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams plus top brands like Nike, New Era, Adidas, and Mitchell & Ness. We currently operate 1,200 locations domestically and 50 internationally, including specialty concept stores for the NBA, NHL, Paris Saint‑Germain, and numerous MLB teams. In recent years Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver, creating a community for both sports fans and fashion lovers. The company is currently expanding with the goal of becoming the largest licensed brick‑and‑mortem sports retailer across the globe. General Position Summary At Lids our Assistant Store Managers are the heart and soul of the Lids brand. These customer‑service experts foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of the retail store performance, including achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids products and services. Principle Duties and Responsibilities People & Training Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present. Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks) and regular follow‑up when Store Manager is not present. Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager. Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall. Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g., company dress code). Responsible for scheduling and staffing the store, including calling in associates to work during unexpected peaks when Store Manager is not present. Participate in LIDS Training Programs, adhere to set goals (for sales and tasks), and regular follow‑up. Assist in recruiting and training store personnel on proper store operations and procedures. Encourage store associates to directly comply with established company policies, procedures, and guidelines, including safekeeping of company inventory, funds, and property. Other duties as assigned. Customer Experience Lead, execute, and assist with Selling 101 strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service. Resolve customer feedback and address issues in the moment, including customer escalations and urgent requests, to make it right for customers. Ensure every customer is offered the opportunity to participate in Lids membership programs or special offers when live in‑store through employee education. Adhere to current visual guidelines, including proper merchandising signage and store cleanliness. Maintain a professional appearance consistent with Company Dress Code Policy. Additional Principal Duties and Responsibilities Operations Execute operations‑focused company‑level directives, promotions, and initiatives (e.g., from Lids HQ). Understand and adhere to Policies & Procedures Manual to maintain a safe work environment. Maintain store technology and equipment (MPOS, Lids Custom, etc.) by conducting daily audits, verifying continued functionality, facilitating updates and maintenance, or ordering repair as needed. Maintain store facilities, supplies and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies. Effectively manage cash including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops. Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy. Open and close the store as required following the procedures per the Operations P&P Manual. Product & Inventory Management Protect Company assets within guidelines of LIDS Retail policies. Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control. Follow all policies to accurately manage store inventory, including receiving, transferring, completing price changes, and conducting product counts. Strategically organize the back‑room to maximize efficiency, including arranging product/supplies to optimize space and productivity. Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes. Maintain the look and feel of the store through day‑to‑day VM and store actions (e.g., ensuring product recovery, restock, destock, or minor VM changes). Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell‑through strategy. Job Required Knowledge & Skills High school diploma or equivalent plus one year of relative experience. Established ability to produce sales results while minimizing loss. Strong interpersonal skills and the ability to communicate verbally in a clear professional manner. Ability to operate a computer and maneuver related software programs. Ability to lift up to 50 pounds. Ability to climb a ladder and work with hands overhead. Standing required for up to 100% of the work time. Ability to work unsupervised. Preferred Job Required Knowledge & Skills Assistant store managers can earn up to 45% above local minimum wage based on experience. Exact compensation may vary based on skills, experience, and location. Full‑time Assistant Store Managers are also eligible for monthly store sales bonuses and a 40% employee discount. Full‑time employees are eligible for a full range of benefits including Paid Time Off, health, vision, dental, and 401(k). Education High school diploma or equivalent required. Reports To Store Manager Key Skills Labor Cost Analysis Organizational skills Communication skills Store Management Experience Management Experience Retail Sales Guest Services Schematics Merchandising Cash Handling Supervising Experience Retail Management Employment Type: Full‑Time Experience: years Vacancy: 1 #J-18808-Ljbffr