Collections Supervisor

hace 2 semanas


Ciudad de México, Ciudad de México PayJoy A tiempo completo

About PayJoy

PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2024 we have brought billions of dollars in credit to 12 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.

This role

The Collections Supervisor is responsible for streamlining and improving the efficiency of the company's collections process, through a team that directly impacts the financial health of the business; by ensuring that the company recovers its outstanding accounts, thus ensuring the liquidity necessary to maintain its operations and facilitate its expansion, maintaining a healthy portfolio and focusing efforts on preventive management, recovering as many outstanding debts as possible, and obtaining payments without violating the collection laws and regulations in force in the country.

Responsibilities

  1. Manage Early Delinquency Accounts: Oversee accounts that are 1-30 days past due by utilizing digital communication channels such as the PayJoy app and SMS to prevent further delinquency and efficiently recover outstanding amounts.
  2. Coordinate with External Collection Agencies: Collaborate with external agencies handling accounts over 31 days past due by developing portfolio assignment strategies and maintaining regular communication to ensure effective management and recovery of older delinquent accounts.
  3. Measure and Analyze Agency Performance: Monitor and evaluate the performance of external collection agencies by tracking weekly recovery rates and cost-effectiveness to optimize collection strategies.
  4. Monthly Performance Comparison: Measure and compare month-over-month recovery results between control and treatment groups using data analysis tools to identify trends, evaluate strategy effectiveness, and implement improvements.
  5. Report to Credit Bureau: Report client accounts to the credit bureau on a monthly basis by compiling and submitting accurate and timely reports to ensure compliance with credit reporting standards.
  6. Generate Analytical Reports: Create detailed analytical reports to evaluate the effectiveness of collection strategies by using data analysis and reporting tools to provide insights for decision-making and strategy adjustments.
  7. Conduct Recovery Experiments: Design and implement experiments aimed at improving recovery rates by developing hypotheses, testing strategies, and analyzing results to innovate and enhance the efficiency of the collections process.
  8. Operational Support for Payment Processors: Assist with payment processor operations and resolve any issues by providing follow-up and support to ensure smooth transaction processing and address operational challenges promptly.

Requirements

  1. Bachelor's degree in Business Administration, Finance, or a related field.
  2. Minimum of 2-4 years of experience in collections management, team leadership and customer services.
  3. Proficiency in using collection management software and tools, as well as Google or MS Office Suite (Excel, Word, PowerPoint).
  4. Proficiency in SQL for data analysis and reporting is a plus.
  5. Knowledge of credit reporting procedures and compliance standards.
  6. Strong analytical skills with experience in performance measurement and strategy evaluation.
  7. Excellent organizational and problem-solving abilities, along with the capability to collaborate seamlessly with both internal teams and external agencies.
  8. Knowledge of how to give proper feedback and coaching.
  9. Work in a team and under pressure.
  10. Ability to demonstrate empathy and a supportive attitude when communicating with our clients, as well as a strong ability to communicate assertively, either orally and in writing.

Benefits

100% Company-funded Health and Dental insurance for employees and immediate family members. Life insurance.

Monthly benefits of meal vouchers and Home Office assistance.

Phone finance, Headphone, home office equipment and fitness perks.

$2,000 USD annual Co-working Travel perk.

$2,000 USD annual Professional Development perk.

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening

#J-18808-Ljbffr
  • Collections Supervisor

    hace 4 semanas


    Ciudad de México, Ciudad de México Payjoy A tiempo completo

    **About PayJoy**PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the...

  • Collections Supervisor

    hace 2 semanas


    Ciudad de México, Ciudad de México PayJoy A tiempo completo

    About PayJoyPayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the...


  • Ciudad de México, Ciudad de México Qualtrics A tiempo completo

    At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and...


  • Ciudad de México, Ciudad de México San Val Internacional A tiempo completo

    Credit Collections Specialist for US ClientJob Summary:The Collections Specialist will manage and collect outstanding accounts receivable, ensuring timely payments from clients while maintaining positive relationships. This role requires excellent communication skills, analytical abilities, and a commitment to upholding the company's financial...


  • Ecatepec de Morelos, México Sealed Air Corporation A tiempo completo

    **What does the Credit & Collections Analyst do?**:**As part of the Credit and Collections team, you will be in charge of following and managing a customer'sportfolio for customers based in North America by taking into consideration the financial objectives of ourcompany and our internal policies (finance, sales).**:**Why we need you?**:- Responsible for...


  • Ciudad de México, Ciudad de México GM Financial A tiempo completo

    **About GM Financial**We are a leading financial services company that offers wholesale and retail automotive financing products to dealers and their customers. Our strength lies in our ability to tailor our products to meet unique dealer needs, consumer preferences, and national requirements in local markets.**Job Overview**The Credit Purchasing Supervisor...


  • Ciudad de México, Ciudad de México Q4 Inc. A tiempo completo

    We are seeking a highly skilled Salesforce CPQ Administrator to join our team at Q4 Inc. In this key role, you will provide critical support to our Account Management team in preparing renewal quotes efficiently and accurately.Your expertise in Salesforce CPQ will enable you to collaborate closely with our Supervisor, Billings & Collections, and other...

  • Post Loan Team Leader

    hace 7 horas


    Ciudad de México, Ciudad de México DiDi Global A tiempo completo

    At DiDi Global, we are committed to providing a wide range of services that cater to the evolving needs of our users. As a Team Leader - Collection, you will play a key role in implementing policies and procedures for internal control of collections.The ideal candidate will have at least one year of experience as a supervisor within the same company and...


  • Ciudad de México, Ciudad de México San Val Internacional A tiempo completo

    US Client Debt Recovery SpecialistAbout the Position:We are seeking an experienced US Client Debt Recovery Specialist to join our team at San Val Internacional. As a key member of our finance department, you will be responsible for managing and recovering outstanding debts from clients in the US.Main Responsibilities:Manage and recover outstanding debts from...


  • Ecatepec de Morelos, México Sealed Air A tiempo completo

    Select how often (in days) to receive an alert:Credit & Collections Analyst North AmericaSealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.We strive...


  • Ecatepec de Morelos, México Sealed Air A tiempo completo

    Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights...


  • Ecatepec de Morelos, México Sealed Air A tiempo completo

    Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights...

  • Billing Specialist II

    hace 2 semanas


    Ciudad de México, Ciudad de México Solera | México A tiempo completo

    2 days ago Be among the first 25 applicantsAR Global Supervisor-Billing & CollectionsThis role involves generating and reviewing invoices, managing accounts receivable, resolving discrepancies, and collaborating with other departments to ensure billing accuracy.ResponsibilitiesGenerate, review, and send invoices to customers according to payment terms.Manage...


  • Ciudad de México, Ciudad de México GM Financial A tiempo completo

    Why GMF?GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences...


  • Ecatepec de Morelos, México Sealed Air A tiempo completo

    As part of the Credit and Collections team, you will be in charge of following and managing a customer's portfolio for customers based in North America by taking into consideration the financial objectives of our company and our internal policies (finance, sales) Why do we need you?Responsible for serving a portfolio of clients.Work with other departments...


  • Ecatepec de Morelos, México Sealed Air A tiempo completo

    SEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights and...


  • Santiago de Querétaro, Querétaro de Arteaga, México Aptar Italia S.P.A. A tiempo completo

    Select how often (in days) to receive an alert: Create AlertAnalyst II, Credit and Collections AmericasJoin our team and Be You Be Aptar.Aptar is seeking an Analyst II, Credit & Collection Americas based in Queretaro, Mexico in a hybrid working mode. Reporting to the Accounts Receivable Manager Americas, the Analyst is responsible for the Credit and...


  • Santiago de Querétaro, Querétaro de Arteaga, México Aptargroup, Inc. A tiempo completo

    **Date**:Dec 17, 2024**Location**: El Marques Queretaro, Querétaro, MX, 76246**Company**:Aptar Group**Join our team and Be You Be Aptar.****As Analyst II, Credit & Collection, You Will**- Conduct daily reconciliations to ensure accurate matching between accounting records and bank deposits.- Identify and rectify cash discrepancies in a timely manner.- Learn...

  • Fraud Analyst

    hace 3 semanas


    Ciudad de México, Ciudad de México Ria A tiempo completo

    **Responsibilities**- Analyze and decision transactions based on risk rules.Identify valid or fraudulent transactions.- Must possess a high level of customer service with internal and external customers which includes answering incoming calls.- High emphasis on answering inbound calls and assisting customers with their questions regarding their online...

  • Accounting Coordinator

    hace 1 semana


    Ciudad de México, Ciudad de México Alcon MX A tiempo completo

    time left to apply End Date: February 28, 2025 (24 days left to apply)job requisition id R-2025-37759At Alcon, we are driven by the meaningful work we do to help people see brilliantly. As the global leader in eye care, we innovate boldly, act with speed, and champion progress. Here, you'll be recognized for your contributions, foster an inclusive...