Data-Driven Ecommerce Paid Media Specialist

E-commerce Operations Specialist (Remote-First)

Hoy

About the Role

Our client is looking for a meticulous and proactive E-commerce Operations Specialist to join their fully remote team. This role is vital for ensuring the smooth and efficient day-to-day operations of our online store. You will be responsible for managing key aspects of the e-commerce platform, including order processing, inventory management, customer service, and website maintenance.

This is an excellent opportunity to contribute to a growing online business and develop your skills in a supportive, remote-first environment.

Key Responsibilities

• Oversee and manage all aspects of the e-commerce platform, ensuring a seamless customer experience.
• Process and manage online orders efficiently, ensuring accuracy and timely fulfillment.
• Monitor inventory levels and coordinate with suppliers to maintain adequate stock.
• Handle customer inquiries and resolve issues promptly via email, chat, or phone.
• Update product listings, descriptions, and pricing on the website.
• Collaborate with marketing and logistics teams to ensure smooth campaign execution and timely deliveries.
• Identify and troubleshoot any issues or bugs on the e-commerce platform.
• Analyze sales data and operational metrics to identify areas for process improvement.
• Ensure compliance with all relevant e-commerce policies and procedures.

Requirements

• Proven experience in e-commerce operations, online store management, or a similar role.
• Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce, Magento).
• Strong understanding of order fulfillment, inventory management, and customer service best practices.
• Excellent organizational and time management skills.
• Proficiency in using e-commerce tools and