Caregiver Onboarding Coordinator
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Advanced English level C1 (spoken and written) is required.
Position: Caregiver Onboarding Coordinator
Location: On‑site – Sede Mayab, Mérida, Mexico
Schedule: Monday to Friday, 8:00 AM – 5:00 PM PST
Job Description
We are seeking a highly organized and customer‑focused Caregiver Onboarding Coordinator to support newly hired caregivers throughout the onboarding process. This role plays a key part in ensuring a smooth, professional, and positive experience from offer acceptance through orientation day. The ideal candidate is adaptable, detail‑oriented, and comfortable managing multiple onboarding workflows while providing excellent virtual support and communication.
Key Responsibilities
- Work closely with newly hired caregivers from offer acceptance through orientation day to ensure a positive onboarding experience.
- Provide virtual support to caregivers with onboarding documentation and required uploads.
- Track onboarding progress and follow up consistently to ensure all requirements are completed in a timely manner.
- Monitor eligibility status, including documentation and background checks.
- Reschedule caregiver orientations when needed.
- Communicate onboarding status updates clearly and professionally with caregivers.
- Notify branch teams once caregivers are fully cleared and ready to be staffed with clients.
- Maintain accurate tracking records and calendars related to onboarding activities.
Requirements
- Minimum 2 years of experience in client‑facing roles, customer service, or support functions.
- Advanced English level (spoken and written) is required.
- Strong customer‑service mindset and professional communication skills.
- Excellent calendar management, tracking, and follow‑up skills.
- High adaptability to shifting schedules, priorities, and processes.
- Strong organizational skills and attention to detail.
- Ability to work on‑site at Sede Mayab, Mérida.
Preferred Skills
- Experience working with onboarding, compliance, or operations teams.
- Comfort working in fast‑paced, changing environments.
- Strong sense of ownership and accountability.
#SolvoGlobal
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